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Old 10-21-2011, 09:36 PM   #1 (permalink)
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As a professional mechanic for many years I would often buy Snap On for their warranty. Their tools had a lifetime replacement if broken or defective.

The needle no longer sits at zero on my fuel pressure-vacuum gauge from Snap On. This is not good when trying to diagnose a recent fuel problem on my ride, inaccurate readings. I put the gauge in my car with the intention of getting it replaced when spotting a Snap On truck in my travels.

A couple weeks passed and a truck was spotted at a used car dealer, spun the car around and went to the truck with gauge in hand. After introductions and explaining the problem with the gauge, his answer was that Snap On will no longer make good on their warranty. The dealer explained that most items i.e. test equipment, taps,dies and various other instruments no longer are covered. When asked what is still warranted for life, he said basically just hand tools.

I told him that when I bought this gauge twenty five years ago the life time warranty was a factor in my purchase and that I could probably still find the original sales slip. No good came the reply and could call corporate if i wanted to pursue it further.

Dirty rotten bastards shanking the little man again.

JD
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Old 10-21-2011, 09:49 PM   #2 (permalink)
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That just Bites!!!! I bought Snap on just because of the warrenty cause I was makeing my living with them. never had a problem with replacement. and i must say that very few times did I ever have to warrenty anything. thats really sad.
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Old 10-21-2011, 10:08 PM   #3 (permalink)
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If memory serves they never did warranty anything but hand tools for more than a year.
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Old 10-21-2011, 10:12 PM   #4 (permalink)
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whoa slow down chief i have about every brand of tool the world has to offer and ive been wrenching for about 15ish years

and each company offers much diffrent warranties on their hand tools


their warranty is 100percent on all HAND TOOLS maybe a 1 or 2 year on air tools

on pressure guages its not lifetime guarantee on diagnostic equipment like scanners ect if you break it its yours but if it malfunctions internally they will cover it to a extent

taps and dies ect are warranties its a hand tool but if you buy a bluepoint tool their warranty isnt as good as a snap-on warranty blue point is kinda the red headed step child each major tool company has a lesser brand but just as good ad the original


if i go to sears and buy a torx bit they will not warranty it because they consider it a "bit" not a hand tool

if you read snap-on's warranty policy its pretty plain cut

they will replace all hand tools on breakage but the dealer is the one who determines the breakage most dont care they just warranty it, its no cost to them but if you throw a attitude with them, if they see a chrome socket and they see chatter marks they know you've used it on a impact "voids the warranty" if they see your wrench has been heated by a torch or something VOID ect ect.


i wouldnt warranty a pressure guage for life thats like saying that condom is good for a billion uses... most tool sales people just say yes to every question you have to SELL youy the tool plain and simple


so take the guage to a pressure shop and get it CALIBRATED i bought my a/c guage set for the carriers from matco and they dont warranty the guages they warranty the manifold only and not the hoses if the guages malfuntion i'll take them to a pressure shop or something like that and get them fixed for far less than replacing them


i can rub salt in on this wound all day long but im tired and just take it to a place that can calibrate the guage for 20 bucks
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Old 10-21-2011, 10:38 PM   #5 (permalink)
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Slow down, me, full speed ahead man. This was a Snap On gauge and according to the catalogs of the time was warranted for life. The dealer did not disagree with me that there was no such warranty. And he did explain that through the years certain groups of tools and instruments were in fact being denied the original warranty that they were sold with.

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Old 10-21-2011, 11:05 PM   #6 (permalink)
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DriverRider wrote:
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Slow down, me, full speed ahead man. This was a Snap On gauge and according to the catalogs of the time was warranted for life. The dealer did not disagree with me that there was no such warranty. And he did explain that through the years certain groups of tools and instruments were in fact being denied the original warranty that they were sold with. JD
Sounds like the original contract was breached.

Once"X" items become non-warranted, said new items contract/warranty is in place. Not so on old items under original contract/warranty. They must honor original warranty. They do check serial numbers, if apply. Usually any new item that has a new/different warranty, said item will have a slightly different look.

Being a general truck mech, back in the early 80's, only hand tools were lifetime replacement. Generally speaking, anything that had moving parts were not. Even a simple 2 piece slide hammer was not lifetime replacement.

I have a1982 BluePoint 1/4" air ratchetwith a broken square drive. It's not under lifetime warranty either.
Said the SnapOn driver after I chased him down.
And to buy that part new costs more than a newratchet ! ! !

I'd love to side wi-cha, but can't.

Wrench ON!



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Old 10-21-2011, 11:38 PM   #7 (permalink)
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FM

You seem like a righteous guy. Ever hear of Steely Dan?

I will go out and buy my Harbor Freight low pressure gauge gauge for $15. I just question its Chinese accuracy.

JD
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Old 10-21-2011, 11:57 PM   #8 (permalink)
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FM
You seem like a righteous guy. Ever hear of Steely Dan?
I will go out and buy my Harbor Freight low pressure gauge gauge for $15. I just question its Chinese accuracy. JD
Thanks, I'm humbled.
By the way. . .
Some of those older gauges were internally adjustable.
MAYBEEEEEE?

Pressure ON

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Old 10-22-2011, 04:06 AM   #9 (permalink)
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When I was wrenching close to 30 years ago, when I bought all of mySnap-on tools, their lifetime warranty was only on the hand tools. It's possible your vacuum guage was sold with that kind of warranty, but it would have been unusual.

That said, with the prices they are getting now I wouldn't buy any more of their tools anyway. I went to their site when I saw this thread ,to look for their warranty, didn't find it by the way, and the ad belowis on their home page. Holy cow, $464.35 for a 10-piece set of long metric combo wrenchs, ON SALE!! They're out of their freakin' mind!



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Old 10-22-2011, 06:15 AM   #10 (permalink)
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John, that is how they afford that lifetime warranty.
You paid for the warranty up front.
that is why I don't buy their tools anymore (unless I find them on the cheap)
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