Join Date: Feb 2011
Location: Passadena, Texas, USA
The problems involved are varied. First off, I will admit that myself and my brother-in-law installed the kit, but I believe the blame falls elsewhere.
Problem #1 - the rearfootrests which come with the kit have the front holes drilled 1/4" too far forward. The response I got from Champion...... "Just redrill the holes, or wallow out the present holes."
Problem #2 - The seat mounting on a Honda VTX 1300 consists of a front slot, a middle locating stud, and a rear bolt. The kit came with the bracket for the rear mount, but no way to install the center locator stud. This forced me to have to fabricate a new bracket which attached to the existing bracket, so that I could mount the rear seat.
Problem #3 - This problem can't be worked around. The body has a recessed area which is supposed to be located at the position which lines up with the bolts that hold on the back of the front seat. On one side it does line up. On the other side, it's approximately 1" too high. The response from Champion...... "Why is this a big deal?"
Problem #4 - After installing the rear assembly, we attempted to install the anti-roll bar ( this is an independant suspension model ), only to find out that it hit the tire on one side. I called Champion and asked what might be the problem. I also sent them pictures of the alignment problem, in hopes that they might know what steps I needed to take to resolve the problem. After talking to Andrew at Champion ( supposedly in cahrge of customer warranty issues)a couple of times, and advising him of the measurements of the mounting brackets on the anti-roll bar, I was told that they would have UPS pick it up and they'd check it out. This was their solution, not mine. It took them five days before UPS ever picked it up. A week later, Andrew called me to say nothing wqas wrong with the roll bar, and that I had to give them my credit card number so they could charge me for the shipping. Bear in mind, if he had been knowledgable about their product, he could have answered my questions over the phone or after the e-mails I sent. As of now, it has been over 15 days since this trike was assembled, and I'm still waiting for the roll bar to be returned. Andrew defended his reasoning, saying that Champion doe NOT align the rear end on their kits, as it would involve too much time, and it's up to the owner to do so. I have no problem with this, but feel that if Champion had a decent customer support system, they'd have been knowledgable enough to advise me of what the problem was........... weeks ago.
My biggest gripe is that I gave more for the trike kit that I gave for the motorcycle when it was new, and All I have to show for it is a dust collector sitting in my garage.
Me? Abnormal? According to Webster, yes I am.
ab-nor-mal > not normal; not average; not typical;
not usual, especially to a considerable degree.