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Rudy
Forum Ferret
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Posted: Mon Aug 25th, 2008 12:30 pm | 21st Post |
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I'd buy from her... if there were NO other choice and it involved a part I couldn't live without.
There are way too many other vendors bending over backwards to serve us to put up with business her way. The customer is the boss unless they bend over and take it.
She wants to support this supposedly troublesome employee, fine. It's her business and she is responsible for all results relating to that business.
Likewise, it's my money doing the talking for me.
Nice of her to take the time to present her side. That train left a long time ago in my arena.
Last edited on Mon Aug 25th, 2008 12:32 pm by Rudy
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Rudy
'89 GL1500K 96k - http://goldwingtech.info
http://glhelpers.com/members
http://RudysBackyard.com/
http://annualssgwrally.us/coppermine/
SaberCycle: The lesson that just keeps on getting learned.
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Kit Carson
GL1800 Guru
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Posted: Mon Aug 25th, 2008 12:58 pm | 22nd Post |
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Hi Girl: I hope I do not say something wrong........I am not educated with a college degree, just in life. If I say it wrong.....it will not matter as there is only one thing I have learned in being self employed myself, is the simple fact, none of the good things you do will ever be remembered, only the bad things.
You can work for someone for many years...always do a good job, always be honest and put forth the utmost effort. All it takes is one thing to go wrong, and it does not even have to be your doing......it can just be a bad product that you purchased in good faith, and sold to a customer.......yep yours truly will catch the bad image from that.....and most of the time the customer moves on.....to another company.
I have never held with the internet way of putting people down all the time. To me that is in bad form. I prefer to solve a problem with a company myself.....and if I get a bit disgusted and upset over it......yes I might move on myself .....but I really have never liked the whole Saber Cycle Bashing thing.
If you do not wish to do business with someone.....don't. Just really not good to go and write up some comment........add a bit to it. Then post it.......because you are mad.
Well enough of that......I will always order from you.....some of the older bikes need parts that you do have available.......I do not need one very often......as I deal mostly with new ones........
I do think you have done good to come to the forum and put forth your views....and if you listen to what some of the guys say.......and make a few changes......it may very well be a benefit.
As for E-bay.......some credit cards.......they all have their hands out......with profit margins low anyway.......they can make it to the point it is not worth messing with.
Welcome to the forum.........Kit
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GPS GURU (NOT)
The Goldwing GL1800 is by far the best motorcycle ever designed in the world. Just to take a test ride on one is a dangerous thing, as you will just have to have one.
Returned to the Darkside, Khumo Run Flat 195/55/16
Test pilot days are over. The Khumo is the real deal.
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steven3463
Member
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Posted: Mon Aug 25th, 2008 01:18 pm | 23rd Post |
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| Hi Diane, And welcome to this forum. It's the greatest forum you can find on the internet. Here I've learned alot from these guys and I know little of motorcycles when I first got my Goldwing which is a 1983 Interstate. These guys on this forum helped me understand and taught me how to enjoy my bike. How to work on it to keep it going. And gave me so much advise that I greatly thank them. I've been a ebay member since about 9 or 10 years. When I first got my Goldwing I had a very hard time searching for parts that would suite me and better my bike. I did find your company. I found it on ebay and I found it on the web. I've dealt with other companies that I bought a couple of parts from and then I dealt with yours.The other companies I've found I have always had a hard time getting my part I needed.Then when I dealt with your company I never ever once had a hard time, or even had a hard time trying to find a hard to find part. I started buying from you. Every purchase I made was a pleasant one. I mostly dealt with you through ebay and I had to send a money order to you instead of paypal which I never once had a problem with. I always got my part, New and never damaged from shipping, and always fast delivery. I bought a lot of chrome parts from you and it made my bike look super great. I bought brake pads, ect. to keep my bike in good running order. I started entering my bike in bike shows since its in super great shape and only has now 11,000 miles on it. Well with entering these bike shows I won second and third places for best of show for a touring bike in the 1970-1983 category. I'm going to thank you for your buisness and parts that I got from you. I've never ever won anything in my life from any event I've entered. But this bike stands me proud. Proud to have and proud to ride. I will continue to buy from you and use the parts I've bought from you on my bike. If you want to see my bike I have pictures on this forum in the gallerys under my name.Again I just wanted to let people know I've purchased many parts from SaberCycle and I never ever once had a bad deal. I don't get to read alot so I've never even knew till now there was any problems with people saying bad things about this company.I do know that not every company and or person is not perfect.But I myself have never had a bad experience with Sabercycle. They've always treated me with respect and great buisness.I am a very picky person and I have a bad attitude with people who treat me bad.But I will aways and will continue to buy from Sabercycle as long they are there to do buisness with me.
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Steve3463 (Steve)
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sandiegobrass
Guru
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Posted: Mon Aug 25th, 2008 02:20 pm | 24th Post |
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Hi Diane.. and welcome to the forum. Your presense adds to the diversity and wealth of this site. And by stopping by, maybe you have recognized that you do need us  ,,,
Kudos though, in any event, for recognizing that you have a problem.. but Iwill say what I tell my employees (and kids)... a change in behavior will always be an accepted apology, just the words will not... so i will reserve my final judgement for later, but will accept the words of apology for now.
Incidently, as to blaming bad behavior on one angry/depressed employee (if I were buying that is was singular), the solution is simple, move him/her to another responsibility..
SDB/Jim
Last edited on Mon Aug 25th, 2008 02:42 pm by sandiegobrass
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If a man speaks in the forest and there is no woman to hear him, is he still wrong?
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SDB/Jim
2000 GL1500SE - 2008: 4.5k
1983 GL1100I - 2008: 4.5k
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Temporarily in Indiana
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WingedNut
Very Active Member
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Posted: Mon Aug 25th, 2008 03:33 pm | 25th Post |
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| Yeah - what sandiegobrass said.
____________________
There's no such thing as sanity and that's the sanest fact - Dire Straits
Past:
Honda 150 Dream
1947 Harley (stolen before ridden)
Honda 250 Scrambler
Honda 450 Scrambler
1980 Honda CB650
Present:
95 GL1500A (Pearl Sierra Green)
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Bob W
Very Active Member
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Posted: Mon Aug 25th, 2008 03:44 pm | 26th Post |
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| I have only had successful dealings with Saber over the last few years. However obviously some people have had other results. It shows that this site has power and that power affected Saber sales. It is good business for Saber to keep track of their issues and customer service is paramount in online sales. Hopefully Saber will address their issues and correct their problems. They do have products that are very difficult to find elsewhere and it would be great to be able to rely on their sales.
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2008 GL1800
'81 GL1100
'85 BMW K100rt
None of my bikes make much noise.
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ordonje
Member
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Posted: Mon Aug 25th, 2008 06:37 pm | 27th Post |
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If you think Diane came on this site without an agenda (repair rep, increase sales), then I have some oceanfront property in the Midwest to sell you. She realizes this site is the biggest, best known Goldwing site of them all. This was a business decision.
It still does not excuse the abuse that time and time again has befallen current and potential Saber customers. I remain unconvinced and will continue to buy through other sources. It wil take more than an apology to get my business, it will take action. Action such as several months without the same level of customer complaints.
It's real easy to defend yourself with a message board post, its a lot harder to do something about it.
Last edited on Mon Aug 25th, 2008 06:41 pm by ordonje
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tanygaer
Senior Moderator
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Posted: Mon Aug 25th, 2008 06:47 pm | 28th Post |
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ordonje wrote: If you think Diane came on this site without an agenda (repair rep, increase sales), then I have some oceanfront property in the Midwest to sell you. She realizes this site is the biggest, best known Goldwing site of them all. This was a business decision.
It still does not excuse the abuse that time and time again has befallen current and potential Saber customers. I remain unconvinced and will continue to buy through other sources. It wil take more than an apology to get my business, it will take action. Action such as several months without the same level of customer complaints.
It's real easy to defend yourself with a message board post, its a lot harder to do something about it.
I agree with your sentiments but like every member of this FAMILY the Lady deserves her chance.
She has stated her cause, she should be cut the slack as most members have done, and allowed the chance to make amends or quit.
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David
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ordonje
Member
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Posted: Mon Aug 25th, 2008 06:52 pm | 29th Post |
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tanygaer wrote:
I agree with your sentiments but like every member of this FAMILY the Lady deserves her chance.
She has stated her cause, she should be cut the slack as most members have done, and allowed the chance to make amends or quit.
No where in my post did I say that she should not be given the chance to redeem herself. However, this family member chooses not to purchase from her until the amends are made and proven.
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Rudy
Forum Ferret
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Posted: Mon Aug 25th, 2008 07:16 pm | 30th Post |
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tanygaer wrote:I agree with your sentiments but like every member of this FAMILY the Lady deserves her chance.
She has stated her cause, she should be cut the slack as most members have done, and allowed the chance to make amends or quit.
First off she didn't come here to be a family member.
Secondly, I'd sure as hell be willing to cut her some slack if it weren't for the fact that I know this stuff has been going on with them for a minumum of several years now.
Don't tell me she is running ANY kind of a business with out knowing that over two years minimum that this is all a surprise to her. Because if it is, she has much bigger problems being considered a competent business manager. If so, I'd rather not be involved with any type of financial transaction with a business that poorly managed.
We all make our own decisions about risk, business ethics and money.
You want to buy from her, that's fine with me. Oh... wait... that's right... she won't ship to you will she? 
Last edited on Mon Aug 25th, 2008 07:20 pm by Rudy
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Rudy
'89 GL1500K 96k - http://goldwingtech.info
http://glhelpers.com/members
http://RudysBackyard.com/
http://annualssgwrally.us/coppermine/
SaberCycle: The lesson that just keeps on getting learned.
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sandiegobrass
Guru
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Posted: Mon Aug 25th, 2008 07:25 pm | 31st Post |
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Rudy wrote: .....Don't tell me she is running ANY kind of a business with out knowing that over two years minimum that this is all a surprise to her. Because if it is, she has much bigger problems being considered a competent business manager. ....
Mr. Ferret, I hear you loud and clear!!! I had the same thoughts..Last edited on Mon Aug 25th, 2008 07:28 pm by sandiegobrass
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SIGNUP FOR NASSIR 2 MONTROSE,CO SEPT 15,16,17, 2009
(GO HERE FOR INFO) then PM wexy to be put on the list.
---------------
If a man speaks in the forest and there is no woman to hear him, is he still wrong?
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SDB/Jim
2000 GL1500SE - 2008: 4.5k
1983 GL1100I - 2008: 4.5k
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Temporarily in Indiana
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Bagmaster
Senior Member
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Posted: Mon Aug 25th, 2008 07:41 pm | 32nd Post |
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I'll give anyone the benefit of a doubt the first time.
My one and only experience with Sabre Cycles was like a lot of others. I clicked buy now on an ad for a chrome luggage rack too late to realize they didn't take credit cards or PayPal on Ebay. I kindly asked to be released from the buy as I'm adverse to buying from sellers that refuse to use credit cards or PayPal on Ebay. I recieved a very terse reply telling my I clicked, I pay or get gigged with a non-payer report to Ebay. I even offered to buy the same item through their website since they do take credit cards on their website. The offer was refused very bluntly. So I duely did the right thing and sent the money order, got my order and it was fine.
I give her credit for coming on here and making her case and yes I see it as just a business decision and nothing more until proven otherwise. She should've nipped this employee problem in the bud when it first appeared, not after months and months of complaints being posted all over the internet. Reputation means everything to an internet based business and her's apparently is finally being affected enough to force her to take actiom. Is it too late to salvage it? Only time will tell.
The changes being applied by Ebay requiring internet based payments only will either force her to start accepting credit cards or PayPal, or force her to leave Ebay altogether. It's all up to her and how much of her business will be lost as to weather she leaves or stays with Ebay.
Accepting credit card payments is just doing business and is a cost that has to be looked at very strongly but is an "must do" to survive as an internet based business long term. She may have to rasie her prices very little to off-set the credit card charges and I could live with that if her business presence and attitude changes for the better.
It's all in her ball court now. I'll wait and see what happens.
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Michael
Too much chrome to polish, too little time!!
Have trailer, will travel!! Not all Wingers are old Wingers.
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MDKramer
Moderator
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Posted: Mon Aug 25th, 2008 09:07 pm | 33rd Post |
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MADDOG355 wrote: MDKramer They list the same part number for 1000-1200. I looked becouse I really wanted to order from them. They were cheaper and had it in stock. When I realized they used the same part number for all three I checked partsandmore for the pics and hondadirectline for the part numbers.
From the Saber Cycle web site
Gasket, head GL1000 GL1100 GL1200
Head gasket replaces OEM 12251-371-010 and 12251-463-003 for GL1000, GL1100 and GL1200 and priced per each.
Part Number 82-461
$29.00
I can't even find the first part number but the second is for a GL1000. And after all the reports of them them selling parts that didn't fit what they claimed, I was not about to take a chance.
Just to let you know Maddog, I just ordered and received a set of head gaskets for my 1100, and they were the right thing when they arrived.
Mike
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Mike Kramer
Proudly supporting Viet Nam Vets and Legacy Vets M/C
Red is for the blood shed Black is for the mourning
Been riding that 1980 beauty to the left since 1989
Helpful Hint: Traffic lights timed for 35mph are also timed for 70, 105, and 140!
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jimsjinx
Very Active Member
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Posted: Mon Aug 25th, 2008 09:35 pm | 34th Post |
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| I'm with the Ferret. If I had such an outpouring of bad ink, and tried to solve the root problem, I think I would post every chance I could.Havn't seen hide nor hare of her since post #1.Sounds kinda mean, but they can dish it out, but not take it.To me, a buisness owner,customer service is #1.Customers pay the rent, and feed my family.All I have to do is deliver what I promise,on time,on budget, and do it ALL with a good attitude,even if I can't stand the person.That's how it's done. Good luck.
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"We are put here, to take care of each other"
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mikef
Moderator
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Posted: Mon Aug 25th, 2008 09:40 pm | 35th Post |
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Well, contrary to popular belief, she has a business to run, not sit on the forum all day, like some of us, waiting to pounce. Not defending her, but damn....
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Mike
93 Aspy
http://goldwingtech.info
Buy & Sell your stuff: http://RudysBackyard.com/
http://glhelpers.com/members/
http://www.northamericangoldwings.com/
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sandiegobrass
Guru
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Posted: Mon Aug 25th, 2008 09:57 pm | 36th Post |
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mikef wrote: Well, contrary to popular belief, she has a business to run, not sit on the forum all day, like some of us, waiting to pounce. Not defending her, but damn....
I agree.. her post was Sunday afternoon.. I wouldn't expect one for a while, or during "business" hours.. hope she is spending lots of time making the customers she still has very satisfied 'cause that is all that is going to change things... at least for me..
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SIGNUP FOR NASSIR 2 MONTROSE,CO SEPT 15,16,17, 2009
(GO HERE FOR INFO) then PM wexy to be put on the list.
---------------
If a man speaks in the forest and there is no woman to hear him, is he still wrong?
---------------
SDB/Jim
2000 GL1500SE - 2008: 4.5k
1983 GL1100I - 2008: 4.5k
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Temporarily in Indiana
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jimsjinx
Very Active Member
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Posted: Mon Aug 25th, 2008 10:12 pm | 37th Post |
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| To be honest, I was reading a fax from a customer,and snuck over here to check the forum.But you're right,I did kinda "pounce" sorry for that.Another "Prozac" moment,I guess.jimsjinx
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"We are put here, to take care of each other"
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mikef
Moderator
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Posted: Mon Aug 25th, 2008 10:27 pm | 38th Post |
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I am by no means, defending her. I find her lack of dealing with this individual for years, incredible, and don't understand why it took so long. She may have done serious damage to her business, for her loyalty to him.
There are plenty here, who were willing to flame her and post copies of e-mails and lead the charge, and rightfully so. Now, lets hear from them. Are they willing to accept that apology, or at least let her show her willing to change. Then make that choice; either continue to boycott, or give her a second chance. Many in our "family" have asked for that second chance, and received it.
I, for one, will wait to see if her words become actions. Then, I'll decide whether or not, to do business with her and pass on any recommendations.
____________________
Mike
93 Aspy
http://goldwingtech.info
Buy & Sell your stuff: http://RudysBackyard.com/
http://glhelpers.com/members/
http://www.northamericangoldwings.com/
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UBarW
Graphics Guru
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Posted: Mon Aug 25th, 2008 10:30 pm | 39th Post |
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I sent Diane two pm's. I got a prompt, courteous, and thoughtful response to each of my pm's.
Everyone deserves the chance to make things right, and to succeed.
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Buy & Sell your stuff: http://RudysBackyard.com/
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Rudy
Forum Ferret
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Posted: Mon Aug 25th, 2008 10:38 pm | 40th Post |
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No they don't. This is business. Not Diane and she still never made ANY commitment to fix the problem.
And besides, she says she's getting rich over it. Why would one ever want to stop that?????
Last edited on Mon Aug 25th, 2008 10:39 pm by Rudy
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Rudy
'89 GL1500K 96k - http://goldwingtech.info
http://glhelpers.com/members
http://RudysBackyard.com/
http://annualssgwrally.us/coppermine/
SaberCycle: The lesson that just keeps on getting learned.
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