| Author | Post |
|---|
DKrizek
Member
back to top
|
Posted: Thu Aug 28th, 2008 05:02 pm | 141st Post |
|
I don't manage eBay listings or questions. If I do field a question, I sign it Diane.
|
wexy
Admin 2
back to top
|
Posted: Thu Aug 28th, 2008 05:07 pm | 142nd Post |
|
| MMMMMMM short and to the point ..Seems familiar.
____________________
Looks like Miss Tanygaer has taken over possession of my Tango 1800 ,so I have to be nice if I want to borrow it 
http://www.goreybikes.com
|
DKrizek
Member
back to top
|
Posted: Thu Aug 28th, 2008 05:12 pm | 143rd Post |
|
I never once stated that the bad behavior stopped long ago. I said I thought it had. In fact, read my original post again that I was mortified to learn of another caustic email last week which compelled me to go public.
|
wexy
Admin 2
back to top
|
Posted: Thu Aug 28th, 2008 05:16 pm | 144th Post |
|
| Hi Diane ,if you can use the "quote button" when you are answering a specific post we will understand it better ,Ciaran
____________________
Looks like Miss Tanygaer has taken over possession of my Tango 1800 ,so I have to be nice if I want to borrow it
http://www.goreybikes.com
|
DKrizek
Member
back to top
|
Posted: Thu Aug 28th, 2008 05:27 pm | 145th Post |
|
We are going to be able to help with projects because we do not have a repair shop and no technician on staff. You really can't expect a mechanic to make a diagnosis over the internet.
Our aftermarket parts come from makers with the best engineering talent, backed up with ISO9001/2 and QS certification ratings as well as the TUV certification.
When we come across issues, we post disclaimers in our product description that should serve as a warning that you better do your homework and know what you're getting yourself into - especially if you are not the original owner.
This is why this forum is so important. Those of you who are hands on have a place to share their experiences.
|
DKrizek
Member
back to top
|
Posted: Thu Aug 28th, 2008 05:31 pm | 146th Post |
|
wexman wrote: Hi Diane ,if you can use the "quote button" when you are answering a specific post we will understand it better ,Ciaran Thanks, I wondered what I was doing wrong and just started to investigate when I saw your post. Thanks!
|
DKrizek
Member
back to top
|
Posted: Thu Aug 28th, 2008 05:34 pm | 147th Post |
|
Wolfman wrote: Hi again Diane,
I do have a question for you.
Goldwing mechanics are getting fewer and farther between, and many people join forums like this because they are looking for sources of help to keep their old machines running.
I for one am looking for inexpensive parts, but I am also willing to pay more when it comes to being able to get good advice or someone that I know is on my side when it comes to keeping an old bike running.
There are places out there that are like Wal-mart, low cost, but no help is available. And that's ok, there is a place in the market for them, and they do an incredible amount of business.
On the other hand, there are those that prefer, or need more than that. It's more expensive to run a business that way and costs/prices would naturally reflect that.
Part of the reputation that goes along with Saber Cycle would seem to put you in the Wal-mart category. And that's ok, if that's where you want to be. Low cost merchandise, but be sure to come knowing what you want.
So my question is: Is that where you see yourself/your business? Or do you have people on staff that are able to "roll up their sleeves" and help people figure out their projects.
To me personally, either answer is ok, as long as we know.
We are not going to be able to help with projects because we do not have a repair shop and no technician on staff. You really can't expect a mechanic to make a diagnosis over the internet.
Our aftermarket parts come from makers with the best engineering talent, backed up with ISO9001/2 and QS certification ratings as well as the TUV certification.
When we come across issues, we post disclaimers in our product description that should serve as a warning that you better do your homework and know what you're getting yourself into - especially if you are not the original owner.
This is why this forum is so important. Those of you who are hands on have a place to share experiences.
|
morram
Senior Member
back to top
|
Posted: Thu Aug 28th, 2008 06:52 pm | 148th Post |
|
"Disclaimers"
"Warnings"
"You better do your homework and know what you're getting yourself into"
I feel another "Bite Me" coming
How can a (I think it's a BS degree) communications person be so lame at low level communicating?
Diane, I'm sure there is a business modeling class at the junior collage you attended.
PS: hint business communicating does not include negative attitude
____________________
Riding - the universal cure!
|
MDKramer
Moderator
back to top
|
Posted: Thu Aug 28th, 2008 07:00 pm | 149th Post |
|
ob1, I read that article yesterday, and recognized the name when it was posted here. You beat me to the punch on posting the relationship.
Mike
____________________
Mike Kramer
Proudly supporting Viet Nam Vets and Legacy Vets M/C
Red is for the blood shed Black is for the mourning
Been riding that 1980 beauty to the left since 1989
Helpful Hint: Traffic lights timed for 35mph are also timed for 70, 105, and 140!
|
MDKramer
Moderator
back to top
|
Posted: Thu Aug 28th, 2008 07:05 pm | 150th Post |
|
DKrizek wrote: We are not going to be able to help with projects because we do not have a repair shop and no technician on staff. You really can't expect a mechanic to make a diagnosis over the internet.
Our aftermarket parts come from makers with the best engineering talent, backed up with ISO9001/2 and QS certification ratings as well as the TUV certification.
When we come across issues, we post disclaimers in our product description that should serve as a warning that you better do your homework and know what you're getting yourself into - especially if you are not the original owner.
This is why this forum is so important. Those of you who are hands on have a place to share experiences.
Diane, I think what he was asking was centered more around cross-referencing parts. "Will this fit this, or do I need to order something different?" type of questions.
Mike
____________________
Mike Kramer
Proudly supporting Viet Nam Vets and Legacy Vets M/C
Red is for the blood shed Black is for the mourning
Been riding that 1980 beauty to the left since 1989
Helpful Hint: Traffic lights timed for 35mph are also timed for 70, 105, and 140!
|
Silverfox
Forum Diplomat
back to top
|
Posted: Thu Aug 28th, 2008 07:13 pm | 151st Post |
|
DKrizek wrote: I never once stated that the bad behavior stopped long ago. I said I thought it had. In fact, read my original post again that I was mortified to learn of another caustic email last week which compelled me to go public.
This clearly demonstrates someone who hasn't got their finger on the pulse. What you are suggesting is that you knew a long while back that there were caustic emails going out to customers, "but thought it had stopped".Surely you would have monitored this from the moment it was flagged, or at the very least got a responsible member of staff to monitor and report to you, of any further indiscretions.
Somewhere along the line, things have gone severely wrong with your organisation and unfortunately, as with all businesses, the head person should be held accountable, it can't be shuffled down the line, as if it weren't your responsibility.
If you wish to win back the business of potential customers, you will need to reassure them with explanations of what you have put in place to change the situation, as yet I have seen nothing of a business plan to address this.
Remember please, you are the Boss, so only you have the power to make change and change is long overdue in this business venture of yours, or it will surely fall.
Nothing travels faster than bad news as I suspect you are finding out. Time for you to put your house in order me thinks.
Good luck. 
____________________
Pete
Calhoun Pictures.. Click to View..
|
DKrizek
Member
back to top
|
Posted: Thu Aug 28th, 2008 07:15 pm | 152nd Post |
|
William_86 wrote: quote from saber-cycle.com
INTERNATIONAL SHIPPING
We currently serve customers in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland and the United Kingdom as well as the United States.
i believe Steve was told that they will never send to ireland lol Then you all need to be brought up to speed. We now have 6 customers from the Republic of Ireland.
And I am here to tell you that we have shipped to every country listed above.
Those who have taken the time to email us have been posted here with respect to their identity. This list began long before I looked into blogging:
Last edited on Thu Aug 28th, 2008 07:25 pm by tanygaer
|
UBarW
Graphics Guru
back to top
|
Posted: Thu Aug 28th, 2008 07:18 pm | 153rd Post |
|
| Two more points for coming back and continuing to address the issue...
____________________
http://www.robsnet.com/destinations.asp
http://www.bikepics.com/members/ubarw/84gl1200/
Buy & Sell your stuff: http://RudysBackyard.com/
See the tragic affects of too much caffiene here
http://www.youtube.com/watch?v=lTC2Ihnsrf0
|
tanygaer
Senior Moderator
back to top
|
Posted: Thu Aug 28th, 2008 07:33 pm | 154th Post |
|
Diane,
I am going to make a suggestion here that may be alien to you but I am going to make it anyways.
IF, as you proclaim, you are interested in setting right the wrongs that have been posted here and elsewhere how about some POSITIVE public relations.
In about a months time there is an event being held in the USA where there will be a good number of members from this forum in attendance, both home grown to the US and international.
How about you donating FOC some items to the raffle, I know some sceptical members here will put you down for it, but hey ho, good PR is going to have to start somewhere.
A lot of members have cut you a lot of slack here over the past week, this would be your chance to build on that slack.
If you care to PM me i will do my best to put you in touch with the correct people.
Hope this idea is not to alien to you and that you grasp the oppertunity to start building POSITIVE relationships as soon as possible.
Thanks for reading
David
____________________
David
|
William_86
Senior Member
back to top
|
Posted: Thu Aug 28th, 2008 08:22 pm | 155th Post |
|
DKrizek wrote: William_86 wrote: quote from saber-cycle.com
INTERNATIONAL SHIPPING
We currently serve customers in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland and the United Kingdom as well as the United States.
i believe Steve was told that they will never send to ireland lol Then you all need to be brought up to speed. We now have 6 customers from the Republic of Ireland.
And I am here to tell you that we have shipped to every country listed above.
Those who have taken the time to email us have been posted here with respect to their identity. This list began long before I looked into blogging:
Its kinda funny. on your ebay ads you say you dont ship out US, on ur site you say you would or at least that you have sent items to those countries, if being the same company, why will you ship if i purchase from the page or not if i do it by ebay. i was called an idiot because of asking if i could get my items on mexico. read my previous post before the one you quoted.
____________________
85' GL 1200 Interstate - My Picture Thread
Useful links: Manuals, Randakk's
|
wexy
Admin 2
back to top
|
Posted: Thu Aug 28th, 2008 08:41 pm | 156th Post |
|
tanygaer wrote: Diane,
I am going to make a suggestion here that may be alien to you but I am going to make it anyways.
IF, as you proclaim, you are interested in setting right the wrongs that have been posted here and elsewhere how about some POSITIVE public relations.
In about a months time there is an event being held in the USA where there will be a good number of members from this forum in attendance, both home grown to the US and international.
How about you donating FOC some items to the raffle, I know some sceptical members here will put you down for it, but hey ho, good PR is going to have to start somewhere.
A lot of members have cut you a lot of slack here over the past week, this would be your chance to build on that slack.
If you care to PM me i will do my best to put you in touch with the correct people.
Hope this idea is not to alien to you and that you grasp the oppertunity to start building POSITIVE relationships as soon as possible.
Thanks for reading
David
I think a few pleasant emails to past customers would go a lot futher than a few freebys ,
Hey David are you thinking of getting a 1200 ?
____________________
Looks like Miss Tanygaer has taken over possession of my Tango 1800 ,so I have to be nice if I want to borrow it
http://www.goreybikes.com
|
DKrizek
Member
back to top
|
Posted: Thu Aug 28th, 2008 08:55 pm | 157th Post |
|
MDKramer wrote: DKrizek wrote: We are not going to be able to help with projects because we do not have a repair shop and no technician on staff. You really can't expect a mechanic to make a diagnosis over the internet.
Our aftermarket parts come from makers with the best engineering talent, backed up with ISO9001/2 and QS certification ratings as well as the TUV certification.
When we come across issues, we post disclaimers in our product description that should serve as a warning that you better do your homework and know what you're getting yourself into - especially if you are not the original owner.
This is why this forum is so important. Those of you who are hands on have a place to share experiences.
Diane, I think what he was asking was centered more around cross-referencing parts. "Will this fit this, or do I need to order something different?" type of questions.
Mike
Mike,
We have to stick to the fact that we are selling parts & accessories for STOCK Goldwings. Our descriptions state specifically what models a part will fit but we cannot anticipate what has been gerry-rigged. For example, we have customers who do not have matching carburetors.
Diane
|
DKrizek
Member
back to top
|
Posted: Thu Aug 28th, 2008 09:08 pm | 158th Post |
|
William_86 wrote: DKrizek wrote: William_86 wrote: quote from saber-cycle.com
INTERNATIONAL SHIPPING
We currently serve customers in Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland and the United Kingdom as well as the United States.
i believe Steve was told that they will never send to ireland lol Then you all need to be brought up to speed. We now have 6 customers from the Republic of Ireland.
And I am here to tell you that we have shipped to every country listed above.
Those who have taken the time to email us have been posted here with respect to their identity. This list began long before I looked into blogging:
Its kinda funny. on your ebay ads you say you dont ship out US, on ur site you say you would or at least that you have sent items to those countries, if being the same company, why will you ship if i purchase from the page or not if i do it by ebay. i was called an idiot because of asking if i could get my items on mexico. read my previous post before the one you quoted.
I've already stated that it is not my intention to build up an eBay store because it is extremely labor intensive and costs twice as much to sell and that we decided at the onset not to accept Paypal. Accepting money orders makes it difficult to do business internationally but then our base has always been in the USA.
I am extremely sorry that you were called name for asking. FYI, we do have a few customers from Mexico.
Diane
|
tanygaer
Senior Moderator
back to top
|
Posted: Thu Aug 28th, 2008 09:20 pm | 159th Post |
|
wexman wrote: I think a few pleasant emails to past customers would go a lot futher than a few freebys ,
Hey David are you thinking of getting a 1200 ?
I already have one by removing to plug leads 
____________________
David
|
JBZ
Senior Member
back to top
|
Posted: Thu Aug 28th, 2008 09:44 pm | 160th Post |
|
| personally i think this is a golden time for Diane to turn this thread into something positive for herself and her business . For me the status quo is just a waste of time . I dont think its going to change to many minds at least not mine. JB
____________________
2003 yamaha vstar 1100 classic 2004 honda rebel 250 {2}1983 aspencades + 83 Interstate 82 Aspencade 77 gl 1000 81 gl 1100 standard {2}1981 Interstates 78 gl1000
|
|
|
|
|
