Join Date: Jun 2010
Location: Fredericksburg, Virginia, USA
Okay, let me pose a question. Suppose you purchased a product online and it was defective when you received it. The retailer agreed it was defective and told you to return it for a replacement. Now, is it out of line to expect the retailer to pick up thereturn shipping charge?
I bought a newamber led ring of fire online. It was defective. The seller readily agreed to replace it. I returned it. I expected them to reimburse the return shipping. They absolutely refuse to. I am currently in the middle of a dispute claim via pay-pal and am awaiting their decision. I was in retail management for a long time and never expected my customers to foot the extra costs involved in making something right that was wrong from the start. I'm just wondering what everyone else thinks.