Join Date: Jul 2005
Location: Marion, North Carolina, USA
hey Chuck, I work in the parts department at a dealership (not Honda) and am very familiar with what you are refering to. However, if you stop for a minute and think, there are quite a few models from each manufacturer, each carrying their own vast supply of parts. We have an aftermarket supplier about 40 miles away as the crow flies and I would venture to guess that they have about 250-300,000 square feet of storeroom. They are just one of the stockhouses for motorcycle parts and don't even carry all the parts in that one stockhouse.That company has3 others stockhouses throughout the US from which they supply. That is just for aftermarket parts, not even OEM. Take into account also that when you order a part and we in turn order from the supplier we have to pay for the part (Net 10) in order to get it. If all we did was stock parts hoping they would sell then we would have a fortune to tie up in parts, hoping that maybe one day they would sell and we would get our money back. Many OEM and aftermarket parts are not picked up after they are special ordered for a customer thereby causing us to require 100% payment in advance so we don't get stuck with a part taking up stock room. As for tires, there is very little mark-up in tires and again many different sizes and brands. I could fill my stockroom with just tires and still not have the right size half the time. If we just figure that part of our orders will be no sales then we have to figure losses into the items we do sell thereby jacking the prices up. I have yet to meet the customer that says "Gee, that's not expensive enough, please charge me more." At least 60% of the customers come in with no idea what the model number is on the bike they are riding. All the electronic microfiches are arranged by model number, not model name. Therefore we have to know almost all models by name & number, try that some time. I love my job, and being able to help people get their machines going again, but there are a lot of customers who act like we are there just to put them out. Try a little patience next time and work with us. Thanks.
A ranting from the other side of the counter.
1983 GL1100 Interstate