Dealer service: Good/Bad??? - Steve Saunders Goldwing Forums

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post #1 of 14 (permalink) Old 07-23-2011, 02:13 PM Thread Starter
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Ok, I got accused of giving dealers a bad rap because from my own experience and what everybody else says, dealer service sucks. It is ridiculously expensive, and they usually do more harm than good. I was told that nobody ever says anything when they are happy with dealer service. So I just have to ask. Has anybody ever been really satisfied with service they had done at a dealer, taking into consideration what it costs?

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post #2 of 14 (permalink) Old 07-23-2011, 02:35 PM
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Well I'll jump in. In answer to the question, yes.
Got a fairly local (70 miles) dealer I'm happy with. His prices are within reason for the item(s) and work.
I've taken advantage of some of their winter service specials and not had any issues later with the work.

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post #3 of 14 (permalink) Old 07-23-2011, 02:39 PM
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Nope, not me.

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post #4 of 14 (permalink) Old 07-23-2011, 03:14 PM
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Don't usually use a dealer because of the expense, but used Thompson's motorsports in Terre Haute for my GL1500 a few times and the experience was good... Being expensive is really not a valid complaint (unless they don't fix the problem)... They have to cover a lot of overhead and make a profit... Most times it is a book labor anyway.. not related to how long it actually takes.. same as the automotive industry..

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post #5 of 14 (permalink) Old 07-23-2011, 03:28 PM
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I have had three repairs done @ M & E Honda in Bedford, IN and feel I got my money's worth each time. They have been in the Honda business for many years and their service tech's are top notch as is 'Bud' the Service Manager. Good people!
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post #6 of 14 (permalink) Old 07-23-2011, 03:43 PM
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When I was a kid, about 14 or so, I had to take my bike to the dealer to get it running since I didn't know anything about mechanical work yet.

I was happy to be riding again, but I don't remember the cost. My mom paid it, and I paid her back with my summer job money.

That was the only time I ever had to take a bike to the dealer for service. I have been to dealers for parts though.
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post #7 of 14 (permalink) Old 07-23-2011, 03:59 PM
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Tom Clark Motorsports in PA always does a great job if and when I need them and they work on any year Honda.

Rayzee's Honda in RI changed a tire for me when I showed up on their doorstep while on vacation.

I don't work for free and I don't expect a mechanic to either.

I do a lot of work myself to save money, but with the bike still under warranty I think it wise for them to have a maintenance record on hand.

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post #8 of 14 (permalink) Old 07-23-2011, 05:35 PM
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What's a dealer?




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post #9 of 14 (permalink) Old 07-23-2011, 06:53 PM
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Geez Rudy... you've never been to the casino??????

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But formerly San Diego, Terra Haute, Aiken, Oak Ridge, Tonopah NV, Pasadena CA, Aiken SC, Richland WA, and now back to Tonopah NV..)
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post #10 of 14 (permalink) Old 07-23-2011, 06:59 PM
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Wish there was a nationwide directory of good dealers. I wouldn't mind trailering the bike a few miles to get good service and it would be nice to know who you can trust when you break down away from home.

Women will never be equal to men until they can walk down the street with a bald head and a beer gut, and still think they are sexy.
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