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post #11 of (permalink) Old 11-26-2008, 10:05 AM
nobbie
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Join Date: Mar 2007
Location: Toronto, Ontario, Canada
Model: GL1500SE
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Bobby B wrote:
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I think in any dealership, manufacturer, etc, there is always run-a-round. All that running makes me tired. I think customers know what they need and especially what they want!
The rule of 90%. 90% of the people give up on the first rejection. 90% of the rest give up on the second rejection. After two rejections the manufacturer only has to deal with 1% of the problems. Simple math.

GM has used it for years and look where it got them. It also works in reverse when the person is buying.

Len
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