Call me a grumpy old fart....but find the whole.....
...thing, an excuse for the dealers to be snotty and have the 'I am here to do you a big fat favor - so don't you forget it!'....attitude.
.....Honda will help us, but only through a dealer. They will not discuss any technical issues with you the consumer. They will provide support and help to a dealer, in regards to solving your situation, but in no way will involve the customer.
Not that Honda dealers are alone in this. But this isn't what I had expected from such a well respected company.