Friendly, Observant Dealer Staff - Steve Saunders Goldwing Forums

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post #1 of 36 (permalink) Old 08-06-2007, 06:41 AM Thread Starter
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To sell, repair and supply you need to have a happy staff willing to help the customer to the best of the company's ability. Honda has to be aware of the dealerships poor performance. The customer should never feel upset, regretful to go to a Honda retail store. Some of the old Japanese methods need to be employed to the today stores. A simple smile and if busy a simple acknowledgement that I exist is a big step forward. Selling bikes comes with a smile. Parts, Better pricing and a smile. Service, If it says Honda, We will do everything wecan to see you the customer leave with a smile no matter what year of the bike. My opinion with 35 yrs of smiling repairing anything on wheels. Tony

02 1800-PEARL CHROMIUM PURPLE ( ILLUSSION BLUE )
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post #2 of 36 (permalink) Old 08-07-2007, 02:28 PM
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AVA AUTO TECH wrote:
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To sell, repair and supply you need to have a happy staff willing to help the customer to the best of the company's ability. Honda has to be aware of the dealerships poor performance. The customer should never feel upset, regretful to go to a Honda retail store. Some of the old Japanese methods need to be employed to the today stores. A simple smile and if busy a simple acknowledgement that I exist is a big step forward. Selling bikes comes with a smile. Parts, Better pricing and a smile. Service, If it says Honda, We will do everything wecan to see you the customer leave with a smile no matter what year of the bike. My opinion with 35 yrs of smiling repairing anything on wheels. Tony
Howcome Harley and BMW and all the inderpendant store's do it but not Honda .Service with a smile goesalong way .

hi im gary and i suffer from MBS [multiply bike syndrome ] once you have one bike you need more than one and i need help getting more
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post #3 of 36 (permalink) Old 08-08-2007, 09:42 AM
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Having just read the thread about Sly and the dealer in Anchorage not working on his older Wing, I have descided that I will no longer frequent a Honda shop for anything but emergency purchaces. Someone mentioned eloquently that Honda built them and sold them, so they should maintain them.... how true.

I have the feeling that Honda salesare going to go downhill, if their after sales service is so poor, whilst all the others are working to improve relations with their customers.

HONDA...... PULL YOUR SOCKS UP!!!!!

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post #4 of 36 (permalink) Old 10-15-2007, 11:14 PM
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I for one will only go to a Honda dealer at the last resort.

I will bad mouth Honda when ever I can to any one that will listen.

Bad mouth I mean tell the truth about their service and manners.

My next machine will not be a Honda for sure.
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post #5 of 36 (permalink) Old 10-16-2007, 03:12 AM
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Silverfox wrote:
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HONDA...... PULL YOUR SOCKS UP!!!!!
There is a good dealer in the UK but I have to travel to Hastings to use him, The one in Bangor 11 miles away from where I reside is particularly rude, offensive and extremley un-knowledgable.

I would'nt trust the one in Bangor with Bryony's PW50

We all need to vote with our feet and wallets...
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post #6 of 36 (permalink) Old 10-16-2007, 03:30 AM
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tanygaer wrote:
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Silverfox wrote:
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HONDA...... PULL YOUR SOCKS UP!!!!!
There is a good dealer in the UK but I have to travel to Hastings to use him, The one in Bangor 11 miles away from where I reside is particularly rude, offensive and extremley un-knowledgable.

I would'nt trust the one in Bangor with Bryony's PW50

We all need to vote with our feet and wallets...
i know i do, that is why i make a point of going to my local dealership as often as i can to let them know their goldwing is crap and how good the opposition is with aftermarket parts,sales and service...


had to re-edit as the dealership only has one wing and it has been there for 7 months that i know of..

\"\"THE MAD WELSHMAN in OZ\"\"

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post #7 of 36 (permalink) Old 10-16-2007, 06:09 AM Thread Starter
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Hey Taff; I've also noticed here that their not selling a lot of goldwings here also. The small guys have been slowly closing up business and the car dealerships now sell bikes, lawnmowers,chainsaws and generators. All under one roof. This must be Honda's way to lure the buyer in. They don't seem to care that you can buy the same product one hour away in the USA for alot cheaper. In my case $7,000.00 cheaper for a 1800. The only catch is warranty which the dealership in Buffalo will honour.

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post #8 of 36 (permalink) Old 10-16-2007, 06:12 AM
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AVA AUTO TECH wrote:
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Hey Taff; I've also noticed here that their not selling a lot of goldwings here also. The small guys have been slowly closing up business and the car dealerships now sell bikes, lawnmowers,chainsaws and generators. All under one roof. This must be Honda's way to lure the buyer in. They don't seem to care that you can buy the same product one hour away in the USA for alot cheaper. In my case $7,000.00 cheaper for a 1800. The only catch is warranty which the dealership in Buffalo will honour.
there are plenty of wings here in oz, it is just a very minor few that want the 1800, all the rest are 2000 and younger.

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post #9 of 36 (permalink) Old 10-16-2007, 08:22 AM
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Well, I have to say that the dealership in Killeen, Tx (Killeen Powersports) has a first rate service department, and a extremely friendly staff throughout the dealership. Having said that, they are also one of the more expensive dealerships to buy from, and that is because the are right next door to a very large military base. But I have seen them working on 30 year old Wings and Susuki in their shop. It helps that theirsenior mechanic rides a 1978 KZ1000 that looks showroom new, the service manager rides a GL1500, and the shop forman, will ride anything he can get his hands on. I have also heard that AL Lambs in Dallas are great to deal with. Here in Arkansas, Searcy Honda seems friendly and knowledgeable, not sure about their service department, since I haven't met any of the employees, but they appear to work on a lot of 1200 and 1500s and 1800s there. So not all dealers are as discribed, though I also know they are several that don't deserve to be open.

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post #10 of 36 (permalink) Old 10-16-2007, 07:37 PM
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The Honda dealers in both Warrensburg, MO and Sedalia, MO which are either 10 miles to 20 away really suck. Parts dept in either suck and the one in the Burg will not work on Goldwings. Their salespeople really suck.:P

Ride smart and safe

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