Why will some dealers not work on Hondas over 10yrs old? - Page 16 - Steve Saunders Goldwing Forums

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post #151 of 184 (permalink) Old 03-17-2015, 09:08 AM
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Location: Lethbridge Alberta
Model: 1999 GL1500 SE 50th Annv.
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Not making any excuse for dealers that won't work on bikes that are over 10 yrs old, but I can understand why.

Part of the problem is with the unavailable plastic parts that have to be removed for some maintenance work, electrical issues - extra wiring etc that owners put on their bikes and nobody has any idea where some of the stuff goes. mechanics not familiar with old wings, lack of parts and so on.

The saving grace is that in a lot of locations there are independents who will work on these older wings, and then in some cases the owners themselves or a local Goldwing Group will have the knowledge and expertise to maintain the bikes. In most cases, a lot of the common parts are still available or the aftermarket has filled the void, and then of course you have the wreckers and ebay etc.

So there is usually a work around.

1983 GL1100, 2013 Suzuki Vstrom DL650
Previous bikes - 1971 BMW R75, 2008 HD Softail, 2000 BMW R1100R, 1980 XJ650, XT500, GS550, 77 GL1000 x2 and a few others
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post #152 of 184 (permalink) Old 04-28-2015, 11:43 PM
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Location: Edmonton, Alberta, Canada
Year: 2006
Make: Honda
Model: GL1800A
Posts: 85
10 year Garbage.

I recently sold my 21 year old ST1100 w/ 92,000 k.m.'s on it. It is in very good shape. If they tell me they won't set valves on it, I will not buy anything off of them. This is why dealerships are going to die. Another 20 years, and we'll just order your Motorcycle from the Factory. I believe a majority of Dealerships were run by enthusiasts, that have retired, and now his kid runs it, never having rode a bike! Or hires a Manager from a College. Then they have no idea that a 20 or even 30 year old Honda is perfectly serviceable, and rideable.Maybe have the Customer remove the bodywork before coming in for service, or have them sign a waiver. There is a way to make everyone happy. Times are too good where I live, that they can turn business away. These places need to help out their Customers AND make money. I believe that some Honda shop in every region should be offered something from Honda Worldwide to be a repair facility for any running Honda. If the Customer can source parts, then they gotta repair or tune it up. Honda Corparate would till have service manuals on all bikes. Kinda a cop out in my opinion!
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post #153 of 184 (permalink) Old 04-29-2015, 04:41 AM
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Big multi brand motorcycle store in Anchorage Alaska refuses to stock any new Goldwings, special order only. I guess the thrill is gone, but they have lines heading into the Harley shops.

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post #154 of 184 (permalink) Old 10-18-2015, 09:10 PM
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Location: Mooresville, NC
Year: 1986 & 1981
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Model: GL1200 and GL1100
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I purchased my Goldwing when it was 4 months old in 1981. I was 22 years old and soft clean hands spending more time with books than wrenches. I had an 18 yr old car and not a lot of money. With no internet, I read books and catalogs to keep the car running for use in awful, usually frozen, weather (I drove the Goldwing at all other times). Most of my metric tools were in the kit in the false tank! I began taking it apart twice a year for cleaning which taught me a lot about the bike and then I bought the service manual began doing the maintenance work myself. The dealer I had at the time in Arlington, VA was great and helped me every way. Times were different and motorcycles were not anywhere near as common as now. I moved a number of times due to my job and I could always find a local dealership to work on it without any problems - until about 7 years ago. Now by this time the bike was well over 25 years old and the dealership that I had been using in south Charlotte, NC was sold and the new management will no longer do any work on my cycle, even though I purchased a 1986 a few years earlier, citing the 10 year rule. I came upon this site a couple years ago and you guys have saved my machine multiple times and increased my wrenching skills many times over as my metric tools have similarly expanded. This past week coming home from work at 2am, something broke in the transmission (no fourth gear and something banging around even in neutral). This leads me to believe that this motorcycle that has been with me the last 35 years as a daily driver will be laid to rest. I would have been loyal to the Honda brand except for the treatment I received over the recent years and will not give them any more of my business or walk into another showroom.. And that is the point. After owning 3 Honda's in almost 40 years, I am ready to jump ship due to the attitude at the dealerships (and I have since tried others many more miles away). They did not offer to help me out - they actually escorted me to the showroom once to try to sell me a new one. When that did not work out, I was treated with rudeness which eventually provoked anger and raised voices. I will not return to Honda again. I have thought about HD, but I have never liked the taste of their grape Koolaid. I plan on taking a new Indian Roadmaster out for a drive and see what they are like. I do not understand why Honda does not see the consequences of their policies (corporate or local). They will continue to lose business and, more importantly, the loyalty of their customers.
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post #155 of 184 (permalink) Old 10-19-2015, 06:22 PM
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Year: 1983
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Model: GL1100
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I found this thread interesting. I also ran into something similar with the BMW dealer when I tried trading in my 2002 R1150RT on a new BMW bike about 4 years ago. No go says the dealer, it was deemed too old (with 60K on the odometer). So sold the bike privately and purchased another brand. Thankfully the web is a good source of parts and folks with good intentions willing to help out.
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post #156 of 184 (permalink) Old 11-09-2015, 03:46 PM
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Since I had the time, I read through this whole thing. Interesting, but not surprising, to see nothing has changed since it was started 6 years ago.

It is my belief that the 10 yr rule thing shouldn't really apply to the 1800, at this point in time. Nothing is different underneath the cosmetic changes to say "sorry, we cant work on your 2002 Wing". To use the excuse of hard to find parts is pure BS. This generation of Goldwing is now in its 16th year. Long in the tooth for sure, but that also makes it easier to source/stock/sell parts.

Motorcycles are certainly a different market than cars. It is much smaller. It's seasonal in most of the US. It does not benefit from mass quantities. I too am completely dumbfounded by the whole refusal to work on them. The ones that do, benefit greatly due to being one of the few "go to" places. Auto dealerships have proven that service departments are a very lucrative source of revenue. The same principals apply to managing a successful motorcycle facility. The downside is that it takes a substantial investment to get a decent ROI. Therein lies the problem. Many people do not want to pay a shop what it takes for them to be profitable and successful. We all love to have a "go to guy". But they usually are 1 man shows with no succession plans to keep it going. When that guy is gone, everything is gone.

So the real problem, IMO, is the potential cost of repairs to rise beyond estimates due to unforeseen circumstances from the vehicles age. If people are made aware of this UP FRONT, there is usually no problem. Most people are understanding to the needs of older bikes. Plastic pieces being the crutch for repairs. If they break, and replacement is necessary, time and cost goes up. Repainting may be necessary as well, which adds expense. How many people are going to be accepting enough to pay for it? Not many, I presume.
A dealer turning away work is due to avoiding the headaches associated with making a customer face the realities of older vehicle ownership. Many people don't want to face this. If my experience with auto shop ownership are lined up with motorcycle shop ownership, this is the biggest determining factor as to their decision to work on older stuff. 10 yrs old is, IMO, too early to deny service. Rusty bolts are a rarity on motorcycles. They are being overly cautious.

Technician experience may also play into this to an extant. Yes, newbie techs learn EFI stuff, and probably barely cover carbs in school. With time come the experiences of trial and error to make great techs. Everyone of us have unwittingly helped a newbie get his feet wet in some form. Especially in the medical field.
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post #157 of 184 (permalink) Old 01-24-2016, 03:32 AM
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We have the same problem with the Honda dealer in Lexington, KY. This dealership staff is very young and might not be able to do anything that is not plug and play. Most of these guys might not know what a carburator is. So considering that it might be better to go where the gray beards work

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post #158 of 184 (permalink) Old 03-11-2016, 12:06 PM
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Over the last 15 years I have found the 10 year rule vary common. I purchased a 1986 Aspencade from a dealer in 2000 with an extended service contract and then the dealer would not service the vehicle. They would not even change tires unless I took the wheels off. A few years later I was speak to a Harley Rider who was so proud to state that the Harley dealership will service any harley regardless of year. Speed ahead a few years and the same Harley rider was complaining the dealer he used would no longer service a harley over 10 years old. To tell you the truth it is because of this rule I was motivated to get a new bike. Why is it I can get a 30 yr old car service but not a 30 year old bike? It does not make since to me. Fortunately, I was able to find motorcycle repair shops in my area to get my Goldwing repaired. Though I had one shop that was just down the road that works on any bike, but specializes in "American" bikes. I was happy to find them until I had a real problem (Stator) and they had the bike for 4 months over the winter and never even touched it.

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post #159 of 184 (permalink) Old 03-11-2016, 07:04 PM
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There is a shop in Florida where they claim their mechanics can fix any bike, a gentleman left his bike with them and they had it four months, none of their 'Geniuses' knew how to work on a GL1200. They made excuses every time the guy called asking about it. He got disgusted and took his bike elsewhere. The shop manager should have been honest and told the customer we don't work on Goldwings, instead of dragging it out as long as they did.

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post #160 of 184 (permalink) Old 03-11-2016, 07:38 PM
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To me, being able to fix anything on my own bike is part of the fun of having a bike, so the dealers would go broke waiting for me to come into their shop.
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