Why will some dealers not work on Hondas over 10yrs old? - Page 2 - Steve Saunders Goldwing Forums

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post #11 of 178 (permalink) Old 02-12-2009, 09:16 PM
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I have always gone to a private mechanic here in town. He works on any Goldwing, only. Doesn't matter what year as long as it is a Goldwing. Strictly Wings, very competitive prices as well.

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post #12 of 178 (permalink) Old 02-13-2009, 07:14 AM
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it is interesting because the brand we all love to bash wants owners to know where their dealers are, will go out of their way to service people on trips.... it is a company mind-set.... hd riders are loyal because hd is loyal to their customers
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post #13 of 178 (permalink) Old 02-14-2009, 06:54 AM
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Harley is open on Monday too!! And even some are open on Sunday. None of this sitting from Saturday afternoon in a strange town with a bad alternator and having to wait till Tuesday morning at 10.00 a.m just to be told ........well we used to have one of those things, we can order you one...........be here next week........

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post #14 of 178 (permalink) Old 03-07-2009, 08:56 PM
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Performance Suzuki/Triumph in Oklahoma City has been real good so far in getting parts for my wife's 27 year old bike, get this "They had the parts in stock". Wing Enterprises in OKC is also good with the older wings. I can't say I'm real pleased with either of the Honda places as far as service goes, next bike just may be a Suzuki or Triumph.



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post #15 of 178 (permalink) Old 03-08-2009, 01:48 PM
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Having been on both sides of the fence, I can see it from either way. In many cases lack of knowledge is the most likely reason. Although I have reason to believe that milking the ignorant customer is fair game to many dealers. My sister in law left her ancient relic in for brake work and an oil change. They quoted her $1100 as it is after all 25 years old and then there are parts to be imported etc. I told her that that she was being fleeced.

I replaced all the parts she needed, slave cylinder, 2 discs, two sets of pads some hoses and various fluids and an oil change. $190, it did take a few days to source the parts, but remember I don't have the same access to the jobbers or trade prices or have a lift to raise the vehicle or the overhead mind you.

One of the biggest hassles when working on older vehicles is that things break, the studs shear when replacing a muffler or a clamp has rusted through, carb work is hampered by the rubber manifolds which have hardened over years of use and become brittle and don't seal and have to be replaced. All these take time, experience and care. Most mechanics in this day and age are used to just replacing parts. They hook up their diagnostic tools and replace what the computer recommends. It's quick, turns a fast buck and they are on to the next job and the customer is happy or feels stung. This equipment doesn't come cheap at 7 grand or more plus software and training. Sadly many of todays mechanics haven't been trained to look for the obvious or real hands on mechanics. Often perfectly good parts are discarded before finding what the actual fault was, maybe a loose or perished hose, blown fuse etc.

The dealer knows certain things wont wash with us, they want cash up front when you order parts and want a premium to work on your machine. Some owners are willing to let certain things slide, like using a hose clamp rather than the original Honda item, but when a dealer gets his hands on it, especially a HONDA dealer they have certain ethics to adhere to, ie using genuine Honda parts, time is alloted to each and every service, so many hours and minutes for each job. Then there is a storage fee while waiting for parts and then of course they come express so add DHL + phone calls and now you have shop supplies. It all adds up and it all comes out of your pocket.

Thank goodness I can do it myself.....!

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post #16 of 178 (permalink) Old 03-08-2009, 06:43 PM
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Local dealer here in PCB is one of those "less than 10 years only" shops. Once he told me that his labor is $100/hour, I was glad that he wouldn't take my bike into the shop. Now, he's more than happy to sell me parts at his "stealer markup". Fortunately, I found the local Kawasaki dealer has a Goldwing mechanic and they have been more than kind and gracious to me. In otherwords, I wouldn't buy an empty 5 gallon bucket from the local Honda Dealer. What I cannot do myself, or what I screw up trying to do myself will go to the Kawasaki Dealer here in PCB.

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post #17 of 178 (permalink) Old 03-08-2009, 08:28 PM
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some dealers are motorcclists, who are lucky enough to have a shop

many are the "ideal" american businessman..... asking what this quarters profits are

one question, should I treat my patients like honda dealers treat their customers?
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post #18 of 178 (permalink) Old 03-13-2009, 05:19 PM
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Hey dudes, don't try riding your eleven year old Harley into the Harley shop expecting them to service it either. Once that puppy has it's tenth birthday party it is off to the Indy shop for service. At first I had a bad case of the hip, but got over it. The way they explained it to me was that it was hard enough for them to carry parts for ten different years, let alone carry parts for bikes over ten years old. I even mentioned the fact that given the fact that Harley parts cost twice what the parts for other bikes cost, they should be able to do it. That didn't set too well with the service mgr, so he just gave me the address of the local Indy shop. When I went to the Indy I asked him where he bought his Harley parts at. He said at the local Harley shop, where else?
The good thing about this was the fact that the Indy only charged $48.00 per hour and the Harley shop charged $88.00 for the same 60 minutes.
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post #19 of 178 (permalink) Old 04-10-2009, 04:17 PM
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post #20 of 178 (permalink) Old 04-10-2009, 06:15 PM
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They should'nt jack up there prices on parts! example: in South St Paul MN a lousy Selinoid is 75 bucks at Honda, you can go to Sportswheels in Jordan MN get the same deal for 40-45 new, Honda 6 and change for case bolts? what! they are 1 dollar parts!!

I hope we get someone here who has a real love for the Machines, and integrity but values the old has well has the new!

I think Honda has become just another cold enterprise, I wish I could afford that Big Kawasaki that looks like the Indian!
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