Join Date: Jan 2008
Location: Lexington, South Carolina, USA
Many times it is not any different with a new bike. You will take it in for something , for example lets just say the engine is surging and wanting to die at the stops.
It is the pin plug to the air control on the fuel delivery system. (IAVC) So while in there to plug this in, they pull and tug and create more problems than they solve. Leave wire bundle clips undone and pry and tug at some connector because they do not know how to get it undone, and put pliers on it and crack the connector. Then they just leave it that way. (I just fixed a bike like that, used some tie wraps to hold the connectors together)
Normal with the type of service at most shops ..........and the reason most of us with experience will only go to a shop as a very last resort or for some major something we want fixed under warranty.
Even at that, when you get the bike back, it is time to go over it carefully and re-route all the wires and make sure all the wiring harness is free, not crimped and all that kind of thing.
I do not find what you experienced unusual, I would have been very surprised it it had been any other way.
There is only one thing you can count on as a sure fact at most dealers, and I say most not all, they will look you right in the eyes and lie to you. Count on it.
The 1800 is my bike. The very best motorcycle ever made. I was enthralled with my first test ride on this machine. It is a great bike. A crotch rocket with storage bags.............As for oil I use the slick kind, and I like round tires, but as of late I have found square ones work best on the rear. Pirelli Eufori 195/55/16 @ 32 PSI