Join Date: Jan 2009
Location: Wickliffe, Ohio, USA
I have to throw in my dealer story. Last year I needed tires for my '86. My friend the Honda mechanic at the local dealership had just retired and I had no faith in the guy that replaced him. Another friend recommended a dealership (Just for Fun Honda in Middlefield, OH)that was 40 miles away. I called them and told them I needed tires ordered and installed for my '86 GL1200I. They said no problem....they let me order the tires I wanted over the phone - after I gave them my credit card to pay for the tires. A week goes by and a nice lady calls to say the tires are in. I ask when can they put them on. She asks what year, etc and I tell her. She says they don't work on bikes that old. Now they didn't have any trouble running my credit card for the tires, but now that I paid for them, they won't put them on. They offered to mount them if I removed the wheels and brought them in, but they flat refused to install the tires on the bike. So I drove 40 miles each way to get my new tires and I had a very loud talk with the Service Manager, who was the guy that I originally spoke to over the phone and who ordered the tires for me. I then went over and apologized to the nice lady that was working the parts counter who I am sure that I was not very nice to over the phone, took my tires and left.
I called around and found the Service Manager at Sill's Honda in Cleveland, OH. He agreed to swap out the tires for me, and they did a very nice job. They even called me to tell me the rear pads needed replaced and there would be no labor charge because everything was already apart.
I explained the issue with the other dealership and he said that sometimes when working on the older bikes things break and then the owner gets pissed and it's a huge issue. I get that - I don't like it, but I get it.
I think it's just wrong to order parts for someone knowing full well that they want them installed, and then refuse to install them after they have paid for the parts. I truely couldn't care less if Just for Fun Honda was giving things away. I will never patronize that dealership again, ever.
So Kudos to Sill's.
I also agree with many of the posts above that the newer mechanics aren't the same as the old guys, the guys that work by the way it sounds, not what their computer says. That's what scared me away from the local dealership. The new guy had been a mechanic for about 10 minutes.
Anyway, I wish that the dealerships could still service their products well. I ended up selling the 1200 partly because I didn't want to deal with where to get her fixed. I figured that eventually she would break, right?
I have a few years before my 1800 gets to the magic "10". And I have a pretty good new Jap bike mechanic that does work on the side.
Thanks to all the guys on here that have guided me through the repairs that I have tackled myself.
\'80 CB750 Custom
\'86 GL1200 Interstate