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AspectOne 06-13-2009 09:07 AM

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I recently purchased a used \wing. I wanted to take it to my local dealer for service and inspection. Nothing out of the ordinary, just what the HONDA manual said it should get at this service interval.

Upon arrivalI was told that my bike would not be serviced because it was too old!!! I was blown away! I have been a loyal Honda buyer practicly ALL MY LIFE. My first machine was a 1978 CB125 S model and have owned dozens of them since. The purchase of this wing was my first big tour bike and for that what else would you buy BUT a HONDA GOLDWING?

Well in shock I started to call around to the other Honda dealers in my area, these included Honda of North Little Rock, Richards Honda Yamaha, and EVEN the NUMBER ONE HONDA DEALER IN THE STATE Sunrise Honda. NONE of them will do normal maintanance or tires or even a freakin OIL CHANGE on my wing.

SoI finally found a place in Conway AR, that will do the prescribed work on my wing, but here is my question and suggestion for HONDAS GOLDWING TEAM... shouldn't you stand behind what you sell? I have always bought Honda, but you know what? I will never buy another one. I do not like having to go to some "shop" instead of my AUTHORIZED Hionda service center to get normal maintanance done. I guess my dad was right all those years when he told me to BUY AMERICAN.

This is the firt time in my lifeI have regretted buying a Honda motorcycle, I love my wing I really do, but now I have to worry about getting it worked on and if it is safe because some shade tree machanic at some "shop" had to work onit instead of the people I had put my trust in when I bought A HONDA.

Never again.


Rudy 06-13-2009 09:55 AM

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Honda has been a bit more than disappointing in it's support of the older bikes. Their separation from the dealership arrangement makes them even more distant.

I prefer to think of Honda only as a supplier of machines, nothing more.

They want to be distributors only and let the dealers do whatever they want to as long as they meet the buying quotas and adhere to a few rules.

As a commodity, I think it goes without saying that it is a well engineered and good product.

Honda has made this distant end user relationship evident for years. I don't expect anything more from them than that.

If China made a good bike at a good price that was better than the Honda, I would buy Chinese. Our national leaders gave away our commercial sovereignty years ago.
We are now enjoying the rewards of those policies.

The old saying is still true. You meet the nicest people on a Honda. You don't meet the nicest people at Honda.

FatherWilliam57 06-13-2009 10:34 AM

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Rudy wrote:

The old saying is still true. You meet the nicest people on a Honda. You don't meet the nicest people at Honda.
Sad, but all too often true.

But don't give up hope, AspectOne. They are great machines and there are great mechanics out there to work on them. Shop around a bit. One of my parishioners recommended a fellow who owns a shop. Worked as a Honda mechanic for over 20 years. He's retired now, but still works on bikes in his home shop and absolutely loves the older bikes. Knows them inside and out because he was there when they were brand new. Besides, I wouldn't really want a mechanic who is younger than my bike working on it anyway! ;)

Rudy 06-13-2009 10:36 AM

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FatherWilliam57 wrote:

Besides, I wouldn't really want a mechanic who is younger than my bike working on it anyway! ;)
True that. :cooldevil:

Bikefix 06-13-2009 09:03 PM

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Honda one of a few who wrote the book ( Dr. Deming's original processes) regarding continuous quality improvements. Knowing your customers needs while continuously improving your products including post sales follow-up services, solicit customer feedback and establish/alter processes that continuously improve products which not only meet customer expectations but exceed expectations while continuously reacting to new concepts and ideas.

What has happened to Honda folks? Is this change we see isolated to American Honda or is Honda actually reacting to global change/needs and expectations? Ask yourself this; how valid is soliciting existing/potential consumer feedback these days if all methods of monetary reimbursement is in limbo and global needs (not wants) are in such a state of (enigma) change?

Stay tuned folks, Mother Honda has not lost touch with consumers, rather they are merely re-tooling and adjusting to times (as a lot of businesses are doing or should be doing) and they will once again continue to amaze the world with innovation and produce products that not only meet the needs of time but will once again exceed expectations.

The unfortunate side of this is the ripple effect that is currently happening with local dealerships which have been forced into multiple brand consolidations to maintain livelihood and with this employee dedication and product loyalty is at an all time low.

It is truly a shame to hear the most common comment being said in the work force these days is "at least I have a job"

Geezerglider 06-15-2009 02:51 PM

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Rather than take my bike to the dealer in my home town, I take it to a trusted independent. The service manager here is a real jerk.
However, the dealer where I bought my bike (80 miles away) has enlarged their other dealership in a town closer by, and I have been well satisfied with them.

The reports I've heard about all the other brand dealers here are the same as the Honda dealer. Maybe it's just a dealer issue period.

Home town dealer update: Just heard on the morning news that our local dealer shut the doors this week. No surprise with their reputation for service.

Bikefix 06-15-2009 05:33 PM

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Frank I think you are correct, one of the other brands lost me and my Vision ;) as a customer due to "jerk concepts". Wonderful products but wonderful seems to end when it gets behind the counter.

cntryboy1289 06-27-2009 02:04 PM

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I have a dealer here that at least tries to help. I get tired of dropping in to check out a dealer somewhere that acts like they have no time to talk to you if you are not buying a bike from them.

I think that is the way most dealers do business and that is part of why they are closing their doors as well!

woodbutcher 06-27-2009 05:16 PM

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AspectOne You are fortunate in one respect, you have several forum members within an hours ride from you that are Goldwing EXPERTS. I'm not going to mention names, but several of them have already helped me out more than I could thank them for. If not for physical help, but for helping solve problems with my 82 ASPY. If you need something, don't hesitate to ask.

Big Kahuna 06-29-2009 02:05 PM

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Not that I want to get in the middle of this discussion, but...

I think that everyone has to keep in mind that many of us here on this forum drive old machines (happily I might add) but we cannot expect the dealers to keep parts and or service people that are familiar with some of these old machines, many which could have antique tags. This is one of the challenges of having a motorcycle that last forever (almost).

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