Honda Warranty and heel-toe shifter - Page 2 - Steve Saunders Goldwing Forums

Closed Thread
 
LinkBack Thread Tools
post #11 of 24 (permalink) Old 07-07-2014, 03:20 PM
Honda Guru
 
rayworx's Avatar
 
Join Date: Mar 2006
Location: Jackson, California, USA
Year: 1988
Make: Honda GoldWing
Model: 88 GL1500
Posts: 2,003
Quote:
Originally Posted by tfdeputydawg View Post
Heel/toe shifters and trailer hitches are the only accessories I have "headrd" off that can cause warranty claim rejuctions. Anybody heard of any others on Wings?
The first thing I think of is oil filters. Saw one where Honda flat denied the warranty coverage. This was years ago on a GL1200. Course I couldn't blame them.. the Non-Honda oil filter came apart, scattered pieces of glue up inside the engine and one piece clogged the oil port at the cylinder head gasket area. Seized the cam, rockers, cylinder head.. all in one fell swoop. The customer was bragging what a deal he got on these cheap-o imported filters….. a case of them for $20 or something like that.

For the most part the previous statements about Honda not honoring the warranty is mostly correct. If (that's a big IF) Honda suspects the added accessory LED to OR CAUSED the component failure they have the right to refuse warranty repairs. This isn't just Honda…. any other OEM will do the same thing.

Personal experience here: I ran the service dept of an aftermarket shop dealing with primarily GoldWings some years back. Customer comes in with a triked GL1500 with what sounds like burnt shift fork sounds. Was also trying to engage 2 gears at the same time. I've heard it before so it was fairly obvious. He had heel-toe-shifter and floorboards on his trike. I asked about the adjustment… he said he'd never adjusted it. The adjustment felt ok so I enquired about possibly if he'd rest his toe on the rear arm of the shifter. This particular brand had a spot he could rest his foot but he might also hit the shift lever. This would put pressure on the transmission forks and cause failure. He swore up and down that he NEVER rested his foot there. Repeatedly he swore… NEVER, EVER.

His wife was listening to the questions and his answers…. she 'corrected him' (I put that mildly) "YOU DO IT ALL THE TIME YOU IDIOT!!"
Seems he did it subconsciously!!

Anyway… there's a double standard here that sort of stinks. Honda will refuse the warranty on your GL because you've put a heel-toe shifter on it but they make the VTX with floorboards and heel-toe shifters.
Their response to me was: we didn't make the aftermarket version. So what they are saying is that when they install it at the factory it's installed and adjusted properly.

Misadjusting the heel-toe shifter could do the same as riding your foot on the lever.

Ray
88 GL1500
rayworx is online now  
Sponsored Links
Advertisement
 
post #12 of 24 (permalink) Old 07-07-2014, 09:51 PM
Member
 
Peppi-Le-Pew's Avatar
 
Join Date: Apr 2013
Location: Plaistow, NH
Year: 2012
Make: Honda
Model: 2012 Blue GL1800 Level 3
Posts: 231
Quote:
Originally Posted by Peppi-Le-Pew View Post
All of this can be confusing. Using 15w40 oil in a bike rated for 10w40 can technically void a warranty.

Not as long as it meets or exceeds the manufacturers specifications.

Having a hitch in itself is no cause for voiding a warranty. You may have been using it for a cargo carrying rack.

While a true statement, how are you going to prove you never pulled a trailer, BTW, not pulling a trailer warning is in the owners manual!


I have pics of the rack, and have never registered a trailer.


Honda, or any manufacturer will generally honor whatever the service manager decides to cover.

Somewhat correct, except when it comes to major drive train failures. The factory reps are getting more and more involved in these failures.

Yes, this statement is true. Not just Honda, auto manufactures are doing the same. It has more to do with warranty fraud, costs, and mis-diagnosis than anything else. Manufactures just keep making the unit without change, so it has little to do with post R/D.


Transmissions without heel-toe shifters, or hitches fail. Engines with the manufacturer recommended oil fail. I now have 11K on my 2012. I have done oil changes at the recommended interval. My engine has a quite loud washing machine noise. I will have to produce records showing maintenance with the correct consumables, within the correct time frame, when making a claim under the warranty guidelines. The key word is guidelines. It would be unreasonable to void a warranty because you went 4100 miles between recommended oil changes, instead of 4000 miles.

Just my .02 cents.

I would remove any aftermarket accessory effecting the failed component, before bringing the bike in for a potential warranty repair.

I would not install them to start with! If you have, for instance, a tranny failure 1000 miles from home, will you be able to remove your boards,heel/toe shifter and trailer hitch????


I carry a set of tools to do minor repairs on the road. I can do the work myself. Something most don't have the luxury of doing. I also know what to, and not to say under examination of the rep or service manager. Transmissions give tell tale warnings of imminent failure. Anyone traveling long distances with noisy components is opening themselves to problems.


Heel/toe shifters and trailer hitches are the only accessories I have "head" of that can cause warranty claim rejections. Anybody heard of any others on Wings?
Quote:
Originally Posted by tfdeputydawg View Post
Heel/toe shifters and trailer hitches are the only accessories I have "head" of that can cause warranty claim rejections. Anybody heard of any others on Wings?


I have warranty claims from my customers at my transmission shop. In seventeen I have voided 2 warranties. I did work something out with both of them to repair the customer caused failures. I want people to send others and return for future repairs. Honda is no different. A warranty is not an excuse to abuse. Adding a hitch to a truck not rated for the task it is being asked to do is just cause for voiding a warranty. Adding a plow to a half ton truck after rebuilding a trans is just cause for voiding a warranty.

None of us want to be in a position of submitting a warranty claim. We just want to continue with our lives without inconvenience. Humans by nature are creatures of convenience.
Peppi-Le-Pew is offline  
post #13 of 24 (permalink) Old 07-09-2014, 04:44 PM
Honda Guru
 
rayworx's Avatar
 
Join Date: Mar 2006
Location: Jackson, California, USA
Year: 1988
Make: Honda GoldWing
Model: 88 GL1500
Posts: 2,003
Honda, or any manufacturer will generally honor whatever the service manager decides to cover.

Somewhat correct, except when it comes to major drive train failures. The factory reps are getting more and more involved in these failures.




[/B][/quote]

Honda is becoming more involved in expensive warranty repairs/claims. As of when I left the dealership level Honda REQUIRED the Service Rep to be involved with any claim that included the Engine Assembly, Transmission, Frame or Carburetor/ Injector Assemblies.

So if a service manager handed in a claim that included a transmission overhaul he/she can be sure that claim will be instantly rejected if it doesn't have the Representative code on it. All codes are monitored by Honda

Ray
88 GL1500
rayworx is online now  
Sponsored Links
Advertisement
 
post #14 of 24 (permalink) Old 07-11-2014, 03:59 PM
It aint rocket science
 
DriverRider's Avatar
 
Join Date: Nov 2010
Location: Glastonbury, Connecticut, USA
Model: The best
Posts: 3,790


Not all dealership service departments are created equal. Big dollar claims can be made and the bike was never worked on just a paper trail, which is another reason why the factory reps get involved to keep everybody honest.

There is the warranty book time and the more generous customer pay time for a given repair. And there is also the shop posted labor rate and the lower rate at which the Dealer gets reimbursed from the manufacturer, they do not pay the $100/hr you or I would.

Dealers do not trip over each other looking for (shirt loss) warranty work when the profit is in customer pay work.

Back in the 80's I worked for a very successful car dealer that between new, used and leased would blow out 160 units per month and we were No. 1 in our zone. Word was out that if you wanted your vehicle fixed correctly they would come to us after buying somewhere else.

The added warranty work was bringing down shop profitability and the repair end was given a visiting owner exemption status by the Manufacturer. Meaning if the vehicle was bought within 50 miles and was driveable we could refer the owner back to the selling Dealer, outside 50 miles and they were considered a visiting owner and the needed work done.

J.D.

There is NO substitute for experience
I'll be around when I come around and not before
Internet myth buster

Starter ride
Rupp
Previous rides
Bultaco
Yamaha 360
Yamaha 650
WS Grand Chapter CT
If local and need help with a 1500, Valkyrie or ST repair please PM
DriverRider is offline  
post #15 of 24 (permalink) Old 07-16-2014, 07:54 PM
Honda Guru
 
rayworx's Avatar
 
Join Date: Mar 2006
Location: Jackson, California, USA
Year: 1988
Make: Honda GoldWing
Model: 88 GL1500
Posts: 2,003
Quote:
Originally Posted by DriverRider View Post


Not all dealership service departments are created equal. Big dollar claims can be made and the bike was never worked on just a paper trail, which is another reason why the factory reps get involved to keep everybody honest.

There is the warranty book time and the more generous customer pay time for a given repair. And there is also the shop posted labor rate and the lower rate at which the Dealer gets reimbursed from the manufacturer, they do not pay the $100/hr you or I would.

Dealers do not trip over each other looking for (shirt loss) warranty work when the profit is in customer pay work.

Back in the 80's I worked for a very successful car dealer that between new, used and leased would blow out 160 units per month and we were No. 1 in our zone. Word was out that if you wanted your vehicle fixed correctly they would come to us after buying somewhere else.

The added warranty work was bringing down shop profitability and the repair end was given a visiting owner exemption status by the Manufacturer. Meaning if the vehicle was bought within 50 miles and was driveable we could refer the owner back to the selling Dealer, outside 50 miles and they were considered a visiting owner and the needed work done.
I like the idea of the 'visiting owner'. Honda has nothing like that…. as of 2004 when I left. We were getting a lot of the warranty from other selling dealers but for the most part we let it work for us…. especially on the water craft side. There was a warranty update that had to do with the injector throttle bodies. The entire rack had to be replaced and Honda paid over 3hrs for the entire job. I was doing them in 1.5 hrs. I was hunting down any water craft available!! What a money maker.
On the labor side Honda does pay the same rate a customer pays (per hour) on their warranty claims. The customer pays $75 per hour, so does Honda. So the difference is only on the time to do the job. That's where a quality tech becomes important.

Ray
88 GL1500
rayworx is online now  
post #16 of 24 (permalink) Old 08-21-2015, 03:50 PM
Member
 
Apatz's Avatar
 
Join Date: May 2015
Location: Las Vegas, NV
Year: 2013
Make: GL1800
Model: 2013 Navi Comfort
Posts: 463
Garage
Here's a thought

Quote:
Originally Posted by Dxlnt1 View Post
I was told by another dealer and rider the same thing. Honda will NOT warranty transmission due to slop in heel toe shifter. The added vibrations causes added stress to shifting mechanisms. Dont remember much past that. I removed my heel toe shifter partially for that reason, and my foot was too big and caused me to occassionally miss gears.
My Kuryakani heel toe shifter merely shifts the OEM shift pedal. So a fork shifting the same pedal is different than my toe shifting that very same pedal is different how?

2013 GL1800 Comfort/Navi
2014 Harbor Freight Tag-a-Long
Currently stuck in Las Vegas, Nevada

Previous bikes (in reverse order) include:
Harley 883 Sportster
Honda GL1100 Interstate
Honda 750A Hondamatic (second best bike I ever owned)
Honda CB450
Kawasaki 900 Z1
Suzuki GT380
Honda MT125
Apatz is offline  
post #17 of 24 (permalink) Old 08-25-2015, 08:44 PM
Senior Member
 
CrystalPistol's Avatar
 
Join Date: Mar 2011
Location: Fairfield, Virginia, USA
Model: 1997 GL1500SE/Lehman GTL Trike
Posts: 3,178
Garage
Quote:
Originally Posted by Apatz View Post
... etc ... So a fork shifting the same pedal is different than my toe shifting that very same pedal is different how?
Maybe not so much when shifting without excessive effort is all one does.


Problems arise when folks stomp down with the heal (not the light tug of a toe,rather the weight of the whole leg dropping) or rest the foot on the shifter (applying pressure against a fork maybe) as they ride.

.
.
.
1997 GL-1500 SE / 1998 Lehman GTL Trike
...(Candy Spectra Red )

"Make Courtesy Your Code of the Road!"
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
CrystalPistol is online now  
post #18 of 24 (permalink) Old 08-29-2015, 12:31 PM
mod-erator
 
DaveO430's Avatar
 
Join Date: Nov 2007
Location: Amity, Arkansas, USA
Model: 2010 GL1800
Posts: 24,008
Garage
Quote:
Originally Posted by CrystalPistol View Post


or rest the foot on the shifter (applying pressure against a fork maybe) as they ride.
They might use that as an excuse but the fact is when it's in 5th the shift drum has moved as far as it can go and holding pressure on the shifter should have no effect. The thing is a helpful dealer does not have to report to Honda that one has a heel/toe shifter. Just fix it, collect the money from Honda and everyone's happy.

With no God over the state, the state then becomes not the defender of liberty but the definer of liberty.


NRA endowment life member
Wild Rhino Arkansas chapter
2010 1800 pearl yellow

If I disagree with you it's simply because you're wrong.
DaveO430 is offline  
post #19 of 24 (permalink) Old 08-29-2015, 04:41 PM
Junior Member
 
Sean G.'s Avatar
 
Join Date: Jan 2015
Location: Des Moines
Model: "05" 1800 Goldwing
Posts: 11
I did a search on the forum looking for the word "crack" coupled with the word "fairing" and came up with a bunch of threads that deal with fairing repairs of older Wings.
My 05 Goldwing has a crack in the fairing and I have the extended warranty to boot, but wonder if anyone else has had this issue, and if so, does Honda cover this type of thing?
It's actually where the fairing is quite thin beneath the headlight on left side (while facing the bike)


I have even tried to look of the cost of the part and had no luck with that on the Honda website.


Any help out there???
Sean G. is offline  
post #20 of 24 (permalink) Old 08-29-2015, 05:07 PM
Keeper of the Bookmarks / Moderator
 
AZgl1800's Avatar
 
Join Date: Oct 2006
Location: Oologah, Indian Territory, USA...
Year: 2002
Make: Honda
Model: GL1800 Hot Rod Yellow
Posts: 56,833
Garage
My 1800 is 12 years old, and there are tiny little imperfections here and there.

Nearly everyone of them can be traced to the PO rough housing his way with sloppy maintenance approaches... stripped out screw holes, big coarse threaded screws where a fahnstock spring clip with a metal threaded nut is supposed to be.

all things that over time, I will resolve.... but for now, it looks just fine from 3 feet away, and I am going riding.

~ John


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
AZgl1800 is online now  
Closed Thread

  Steve Saunders Goldwing Forums > Forums > Feedback for Hondas Goldwing Team

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Steve Saunders Goldwing Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
GL1500 shifter shaft wobble/play after removing heel-toe shifter VDIGUY Goldwing Technical Forum 4 03-10-2013 09:11 PM
toe and heel shifter Daaaon Goldwing Technical Forum 2 11-14-2011 09:30 AM
heel-toe shifter versus standard toe shifter musicman General Motorcycle Discussion Forum 32 04-07-2009 01:35 PM
Heel/Toe shifter leolarry General Motorcycle Discussion Forum 22 06-09-2006 08:26 AM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome