Honda Warranty and heel-toe shifter - Steve Saunders Goldwing Forums

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post #1 of 24 (permalink) Old 06-18-2014, 10:27 PM Thread Starter
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Honda Warranty and heel-toe shifter

Maybe this has been addressed somewhere inside this forum before, but I have a new to me '08 Goldwing 1800. I bought it from my local Honda dealership a couple of weeks ago and bought a two year extended warranty. I hate the stock pegs, very uncomfortable for me, so I installed floorboards with heel-toe shifter and I love them. Now my Honda dealership is telling me that Honda will not honor the warranty on the transmission with a heel-toe shifter installed.

What about this has anyone heard of this before.
What difference does a heel-toe shifter make with or without it.

Any help with this would be much appreciated.
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post #2 of 24 (permalink) Old 06-18-2014, 11:12 PM
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Any modification made or any accessory added that is not manufacturer approved and not performed/added by a tech at an authorized dealership MAY cause warranty claims to be rejected if said modification or accessory is determined to have caused the failure.
Note the word MAY.
Depends on the dealer, some will ignore the mod/accessory, especially if that dealer did the unauthorized mod or installed the unapproved accessory.
If the manufacturer's field rep gets involved in a review of the bike, you're pretty much "toast" for having a warranty claim approved.
Also, no matter what others may post the MM law does NOT apply here!!!!
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post #3 of 24 (permalink) Old 06-18-2014, 11:28 PM Thread Starter
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Guess I can forget the Mustang seat I wanted next, if Honda can reject warranty for any reason they decide may or may not cause the failure. Sounds to me that Honda just wants to find any excuse they can to not honor warranty. Very disappointing.

Thanks tfdeputydawg for the reply.
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post #4 of 24 (permalink) Old 06-19-2014, 07:04 AM
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Quote:
Originally Posted by TrexxG View Post
Guess I can forget the Mustang seat I wanted next, if Honda can reject warranty for any reason they decide may or may not cause the failure. Sounds to me that Honda just wants to find any excuse they can to not honor warranty. Very disappointing.

Thanks tfdeputydawg for the reply.
That's a little "over the top"!
Have never heard of, for instance, a tranny failure being blamed on an after market seat!!!!
I have heard of tranny claims rejected for heel/toe shifters and trailer hitches.
My original statement covers ALL manufacturers, not just Honda.
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post #5 of 24 (permalink) Old 06-19-2014, 07:17 AM
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I was told by another dealer and rider the same thing. Honda will NOT warranty transmission due to slop in heel toe shifter. The added vibrations causes added stress to shifting mechanisms. Dont remember much past that. I removed my heel toe shifter partially for that reason, and my foot was too big and caused me to occassionally miss gears.
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post #6 of 24 (permalink) Old 06-19-2014, 10:46 AM Thread Starter
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tfdeputydawg sorry for the over the top statement.. just hate to eat $350.00 dollars for something I cannot use and not knowing enough to even ask before I bought the floorboards.

Is there any other set up that someone might recommend other than the stock pegs, the position for me on my Wing using the stock pegs is hard on my knees. My old VTX 1800 came with stock floorboards and heel-toe shifter and I have been riding it for years now with no knee problems.

Help would be appreciated.. thanks
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post #7 of 24 (permalink) Old 06-19-2014, 04:04 PM
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The foot behind the knee position on a Wing was also painful for me!
When I triked, I made sure I picked one w/weight bearing foot fairings. Off came the pegs!
You might consider some hi-way pegs that mount to the front tip over bars to put your feet out in front of your knees until you need to shift or brake.
You might also be interested in Mic-O-Pegs. http://www.ridingiswonderful.com/
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post #8 of 24 (permalink) Old 06-19-2014, 10:22 PM Thread Starter
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Thanks tfdeputydawg..
Very interesting.. I have just ordered mini-boards with an adjustable adapters for my Wing.. I will let everyone know how they work out for me.
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post #9 of 24 (permalink) Old 07-06-2014, 10:40 PM
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All of this can be confusing. Using 15w40 oil in a bike rated for 10w40 can technically void a warranty. The dealer or manufacturer can claim that the oil caused, or contributed to the failure. It will then be upon you to show otherwise. That is a bad place to be. Having a hitch in itself is no cause for voiding a warranty. You may have been using it for a cargo carrying rack. If they start asking allot of questions when trying to determine cause for failure, then watch out, someone is looking for a reason to get out of warranting the repair. Honda, or any manufacturer will generally honor whatever the service manager decides to cover. Transmissions without heel-toe shifters, or hitches fail. Engines with the manufacturer recommended oil fail. I now have 11K on my 2012. I have done oil changes at the recommended interval. My engine has a quite loud washing machine noise. I will have to produce records showing maintenance with the correct consumables, within the correct time frame, when making a claim under the warranty guidelines. The key word is guidelines. It would be unreasonable to void a warranty because you went 4100 miles between recommended oil changes, instead of 4000 miles.

Just my .02 cents.

I would remove any aftermarket accessory effecting the failed component, before bringing the bike in for a potential warranty repair.
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post #10 of 24 (permalink) Old 07-07-2014, 04:28 AM
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Quote:
Originally Posted by Peppi-Le-Pew View Post
All of this can be confusing. Using 15w40 oil in a bike rated for 10w40 can technically void a warranty.
Not as long as it meets or exceeds the manufacturers specifications.
Having a hitch in itself is no cause for voiding a warranty. You may have been using it for a cargo carrying rack.
While a true statement, how are you going to prove you never pulled a trailer, BTW, not pulling a trailer warning is in the owners manual!
Honda, or any manufacturer will generally honor whatever the service manager decides to cover.
Somewhat correct, except when it comes to major drive train failures. The factory reps are getting more and more involved in these failures.
Transmissions without heel-toe shifters, or hitches fail. Engines with the manufacturer recommended oil fail. I now have 11K on my 2012. I have done oil changes at the recommended interval. My engine has a quite loud washing machine noise. I will have to produce records showing maintenance with the correct consumables, within the correct time frame, when making a claim under the warranty guidelines. The key word is guidelines. It would be unreasonable to void a warranty because you went 4100 miles between recommended oil changes, instead of 4000 miles.

Just my .02 cents.

I would remove any aftermarket accessory effecting the failed component, before bringing the bike in for a potential warranty repair.
I would not install them to start with! If you have, for instance, a tranny failure 1000 miles from home, will you be able to remove your boards,heel/toe shifter and trailer hitch????
Heel/toe shifters and trailer hitches are the only accessories I have "head" of that can cause warranty claim rejections. Anybody heard of any others on Wings?
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