Can't Hear. New Headset, GL1500

I just installed a J&M headset into my helmet. I was anxious to try it since that's how my riding buds communicate. Previously, I could hear them but had no mic to respond. Today, tried to receive and send to my wife in the kitchen with a hand held CB. She could hear me but I could barely hear her. I can hear the static when adjusting squelch although the static isn't very loud. It could possibly be the radio my wife was using. CB works fine coming thru dash speakers. I've read that the switches need cleaning every year with contact cleaner. I can hear the AM/FM fine thru headset. I realize that this is like getting a haircut on the phone but don't know what to check. I've only owned this bike since Dec '12 so it could be user error! 2000SE. PS: I've heard that the red ones are the fastest! :?