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Discussion Starter · #1 ·
This a grump fest, just to warn you!

Since 2000 my family has been using the services and purchasing parts exclusively from Carter Powersports. They have always felt like a close knit family dealer type deal, you know? In 2012 I took my 1987 gl1200 to them (they picked it up even though they are 17 miles away and treated it like a new born) to get the carbs redone and to redo all the junk Cheapo Dealer in Augusta GA did to it. Awesome, the price was extremely nice, 500 bucks, they were very friendly and helpful, a gentleman who had been just working on goldwings for 26ish years worked on it.

As you may know, it takes years to build up trust, but only moments to break it. Well, when my little starter that could, couldnt, I called up Ole Trusty Carter. Asked for the service department and got ahold of Brandy, the same Brandy I talked to in 2012. I explained the situation and she asked me what model etc. I told her a 1987 gl1200I. You know what she did then?? SHE ASKED ME TO SEND HER A PICTURE OF THE BIKE.

Wtf? Send a picture...uh...like stick your head around the corner and peek at the other goldwings and youll get the general idea. OR, barring that mysteriously this place has no such thing in a 20,000 square foot radius, GOOGLE IT. Of course, I didnt say that. Just thought it.

Anyway, she gave me the run around and told me that because it was such an old bike and soooo hard to find parts for it (no ability to google, again) she wasnt sure if they would even work on it, but she was willing to talk to her manager and shed give me a call back in an hour. That was at 9:30 in the morning.

Hm, this isnt just my recreational, go out and play vehicle. This is my life line to work, I literally ride this motorcycle in all weather, ive rode it through flooding, pouring rain, freezing cold burning heat to and from work. Im at the breaking point as of right now because its my only reliable transportation, and its either spend tons of money traveling to work, or catch a bus and spend 6-8 hours a day going to and from work and hoping a bus doesnt break down.

Ok, so 10:30 rolls around, no call. 11:30, forget this, I NEED an answer. I call, and she gives me a flimsy oh i forgot ha ha but yeah my manager said that we wont even pick it up because weve had bad luck with older vehicles...wtf? I ask what about the 27 year gold wing mechanic, did he quit or something? Oh no, he still works here. I guess he gave up on older wings or something. Oook thanks for nothing.

I guess he gave up on older wings or something.

I called em back later and asked what if I brought the starter in, could they rebuild? Nope! Only replace! My experience with trying to buy a starter from them was a cx500 starter at 700 bucks, noooo thanks.

Just overall upset. Ive sent many, many, many people to them to check out bikes, they WERE the place I swore by, to other riders. Now, they are on the same list as RideNow Powersports. Just over expensive, customers wallet comes first lousy stealership.
 

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Is it just my imagination or is it the first thing to go in these tough economic times is "customer service"?
 

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To play devil's adocate, I would guess that it was management that decided to change the policy, not the mechanic who probably still enjoys working on older bikes. I can understand that it's not always economically viable to work on ageing bikes. They should have a vetting procedure to determine how well an older bike has been looked after and how much of a headache/risk attempting to fix a given problem would be. The most important part of this procedure, and indeed most others, being to communicate effectively with the customer. Brandy seems like she might benefit from some training in that area.:raspberry:
 

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Contact the mechanic and see if he does side work. Could be beneficial to both of you.
 

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Starter Woes

give it a try yourself, it really isn't that hard to do. tons of info on this site about removal/ installation, repair, and rebuilding your starter. I am doing one for a friend right now, it's about a 4-5 hour job taking your time and that includes rebuilding the starter using a 20 dollar rebuild kit. The tuff part is the exhaust..not complicated..just a pain. Too bad I wasn't closer I would give you a hand with it. Heard the weather is great in Vegas now...still have another 5 weeks of hibernation here before the riding starts in may.

Allan
 

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hi neighbor, there are a few retired wing mechanics in town who still work on them out of there garage, pm me i'll see if i still have numbers. the carter dealer has never been the freindliest i only go to them as the would install tires free if i purchesed from them. rancho wouldn't touch the bike due to age, i go to them to talk wings they are freindliest and girl in parts seems most knowledgable. boulder sales people know little or nothing about wings and only freindly if they think you are buying, their wing repair person will give me repair advice but wont work on it unless it's an insurence repair, they also would charge me 250.00 per tire for change. motorcycle tire center would also charge alot for tire change.
 

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Did you mention they had worked on it just last year?
 
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