I'll ask Andy, I have the same problem at work. I send an email requesting information from someone and I don't ever get a response unless I copy my "Director" on the email. It is a bit of an annoyance for sure.Thanks for checking John! BTW - next time you talk to Marco or one of his techs could you ask them why it took a moderator asking to get a response & then only to
you - not who we asked in the first place.
BTW, I sent another email to Marco yesterday asking him for an update but no reply as yet.