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Vintage Rider
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Ok, I got accused of giving dealers a bad rap because from my own experience and what everybody else says, dealer service sucks. It is ridiculously expensive, and they usually do more harm than good. I was told that nobody ever says anything when they are happy with dealer service. So I just have to ask. Has anybody ever been really satisfied with service they had done at a dealer, taking into consideration what it costs?
 

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Well I'll jump in. In answer to the question, yes.
Got a fairly local (70 miles) dealer I'm happy with. His prices are within reason for the item(s) and work.
I've taken advantage of some of their winter service specials and not had any issues later with the work.
 

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Nope, not me.
 

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Piled Higher and Deeper
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Don't usually use a dealer because of the expense, but used Thompson's motorsports in Terre Haute for my GL1500 a few times and the experience was good... Being expensive is really not a valid complaint (unless they don't fix the problem)... They have to cover a lot of overhead and make a profit... Most times it is a book labor anyway.. not related to how long it actually takes.. same as the automotive industry..
 

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I have had three repairs done @ M & E Honda in Bedford, IN and feel I got my money's worth each time. They have been in the Honda business for many years and their service tech's are top notch as is 'Bud' the Service Manager. Good people!
 

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When I was a kid, about 14 or so, I had to take my bike to the dealer to get it running since I didn't know anything about mechanical work yet.

I was happy to be riding again, but I don't remember the cost. My mom paid it, and I paid her back with my summer job money.

That was the only time I ever had to take a bike to the dealer for service. I have been to dealers for parts though.
No internet to buy things from in the 70's & 80's! :D
 

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Gregarious Greeter
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Tom Clark Motorsports in PA always does a great job if and when I need them and they work on any year Honda.

Rayzee's Honda in RI changed a tire for me when I showed up on their doorstep while on vacation.

I don't work for free and I don't expect a mechanic to either.

I do a lot of work myself to save money, but with the bike still under warranty I think it wise for them to have a maintenance record on hand.
 

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Monkey with a Football
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What's a dealer?
 

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Piled Higher and Deeper
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Geez Rudy... you've never been to the casino??????
 

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Wish there was a nationwide directory of good dealers. I wouldn't mind trailering the bike a few miles to get good service and it would be nice to know who you can trust when you break down away from home.
 

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For my bike, no. My bike is over the 10 year limit that most dealers adhere to. I have gone to a dealer once or twice for state inspection, but if anything is in need of repair, other that tires or light bulbs, I'm out of luck.

For my Suburban, yes. I'm on my second one. The one I currently own has been all dealer serviced since I bought it 4 years ago, and I have no complaints. Their prices are right in line with local shops too, labor and parts.
 

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I took my bike to the local dealer (10 miles from my house) for a new rear tire. I dropped the bike off on the day of the appointment for the tire change and two days later, it was finished. 3000 miles later, I took my bike back to the dealer for a State inspection.When I scheduled the inspection, I was told it would take two weeks until they could fit it into their schedule. When I dropped it off, it turned out that the rear tire was cracked in too many places for it to pass so I would need two new tires.Prior to this, I had ordered parts from this dealer and the parts were never delivered when it was stated. To many problems in a short period of time for me to continue going to this dealer.

I went to Harbor Freight and bought the tools to change my own tires, so I will never pay for that service again. I alsostartedgoing to the dealer in another town (20 miles away) and I am able to get the parts I ordered on the day when the dealertoldme they wouldbe there and the parts are cheaper in price, but the same brand.I am able to ride up to the door and get a State inspection while I wait.

I use my money to help speak for me. If I am dissatisfied with a place, I will never walk through their doors again, so I will never go to the local dealer again.
 

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i'll jump in on this too.


i support the local shop i go to they do great work i dont buy any used bikes or new bikes from them but i get good service work when i cant figure it out or just plain dont have the time to work on it.

but as far as a "dealer" is concerned i refuse to go to one due to my dads bad dealings with them years ago he went in to the local honda shop and his credit is around 900 which is danged near perfect the salesman took one look at his tattered shirt and worn out pants which when he is riding he never usually wears nice clothes lol

the salesman told him face front you dont have enough money to buy a honda

so seince then he and i just fix them ourselved and hes bought a new harley
 

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Other side of the pond
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The few time I have had to use main dealers for service I can sum it up easily:


1. Service. I was happy with it, the work was done properly on each occasion.

2. Prices. Not happy. Always charged me more than they quoted, adding on extras I didn't ask for, want or need.

A group of Goldwingers in my region got together and bring our bikes to a Goldwing friendly mechanic who doesn't rob us. Most of the smaller items we fix ourselves.
 
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