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I go to two dealers, Westside Honda of Selkirk, and Winnipeg Sport and Leisure.

I don't have any beefs with either one, I bought the Wing from Westside, because the other choice was a demonstrator with 1300km in Arctic White at the same price.

I wanted something more or less red anyway.

I've bought stuff from both of them and had service done at both, but not on bikes, that I always do myself. I really cannot complain, and so far I have not had to go to a Honda dealer elsewhere, touch wood and whistle.

My wife has her Odyssey serviced at Birchwood Honda, and we have always been quite happy with them too.
 

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I posted not too many days ago about "Hide My Visa Card" about a trip to the Honda shop nearest my home. At one time this dealership was were my wife worked at for over 6 years. They sold Honda, Suzuki, and Motto Guzzi motorcycles. This was were I bought my GS-1000 Suzuki from before my wife went to work there. Back then the dealer was Mr.O.D. Hunziker, Hunziker Cycles, I could take my bike in at any hour of the day 6 days a week and knew it would be finished before I left....Parts people were great too.

Then Mr. Hunziker sold out to a company now named Honda of Houston. They closed the old shop and moved into a new place, along with not selling Suzuki or Moto Guzzi's. I had not been to the new place until a week or so ago. I was met at the door by a real friendly sales person and was taken to the Gold wing area. He stayed with me while I made a total fool of my self, then directed me to the parts counter, where one of the parts guys took my order, checked for availability, and located what I wanted for my 82 wing. He even came out from behind the counter and helped me find the oils antifreeze etc that I was going to need , ran a print out and never stopped smiling the whole time. He even said that if my bike did need work done in their shop it could and would be done on a 82.

So I guess this dealer ship might be that exception that I have been reading about. If I ever decide to have any work done there I'll keep ya'll posted on what happens...

Oh by the way this young parts guy stated that he had bought his uncles 85 aspy and had just finished over hauling it, I told him about this site and he promised to check it out....

Claude
 

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Our local dealer has several brands to sell and support for any are erratic at best. I went in for a screw for the handlebar switch. A 6x32 screw! That will be two weeks, we have to order it. You have to pay upfront. That will be $5.46....

F'ing forget that! I went to a hardware store and got one for $0.56 in stock. The parts guys there remind me of the attitude that people talk about with Sabre Cycles.
 

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I've said it on here before,but our local Honda shop, in Hickory, is the best around. It doesn't hurt that the main parts guy is my brother-in-law. If he doesn't have it, he'll find it. He even has HD wholesalers buying from him. The service dept works on anything...including Wings older than 10 years old. The head mechanic specializes in older Wings. Of course they balk at "project bikes". Ones that have been in a shed or field for 15 years and they want you to get them running in tip top shape. Not happening.

My bro-in-law is the first to agree that Mother Honda is not very customer friendly and that add ons are too expensive. But what ya gonna do?

I'd love to see a demo ride day on bikes. They have one for water craft but not bikes.

I guess Mother Honda knows they have such a good product, we'll keep coming.

We'll see.....:baffled:
 

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Honda's having demo rides at the WingDing in Greenville.






98Wing-487 wrote:
I've said it on here before,but our local Honda shop, in Hickory, is the best around. It doesn't hurt that the main parts guy is my brother-in-law. If he doesn't have it, he'll find it. He even has HD wholesalers buying from him. The service dept works on anything...including Wings older than 10 years old. The head mechanic specializes in older Wings. Of course they balk at "project bikes". Ones that have been in a shed or field for 15 years and they want you to get them running in tip top shape. Not happening.

My bro-in-law is the first to agree that Mother Honda is not very customer friendly and that add ons are too expensive. But what ya gonna do?

I'd love to see a demo ride day on bikes. They have one for water craft but not bikes.

I guess Mother Honda knows they have such a good product, we'll keep coming.

We'll see.....:baffled:
 

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hello, i hate so say it ,but bad dealers aren't just a honda problem. I have a Triumph ,that doesn't stock any parts for,nor can the staff find parts on the computer. i end up ordering parts from Iowa, and get them quicker and by a nicer staff.
heck, there's only a couple of independent shops and one is borderline when it comes to parts .
there are good and bad in all shops. i don't condemn the motorcycle, just the shopkeepers.
 

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I am working more and more towards a repair shop. I am not going to crawl under houses forever.

There are as many different makes and models of motorcycles and brands as there are pills in a drugstore. I think that is why most dealers and small private shops do not have a lot of parts on hand One can keep on hand lots of basic kits like o'rings, and bolts and fasteners.......and carb screw kits.....but I can assure you you can have one size screw of each needed and the one you need .....you will not have:) That is just the way it works.

I will not carry a whole lot of inventory.....for one thing things go bad just sitting around, stuff like carb parts even coated with talcum powder simply rot over a two year period.....and one may not ever need them but once in that time frame.

Just so many specialized parts........that you could carry.......but never use.....so that is why most shops do not have quite a few things on hand and do have to order them. But does not take long......you can get things overnight. If you really want to.

Kit
 

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I know I'm new to all this but I grew up with my parents running a small grocery store in a small country town and I never saw them treat people bad no matter what, that is why all these years later they are still in business ( even though us kids think they should retire :) )
Our local dealer in the madsion/ hanover indiana area is andersons and they are 5 brothers and sisters who bought their fathers shop. Everytime my wife and I go in there they are always curtious. I know I have been whinning about my bike being in the shop but they told me before hand it was about 1 & 1/2 behind in shop. And it is a 1985 interstate. When I asked about them working on it Joshua didn't blink an eye just said sure but we are running behind due to riding season in full swing. One of the younger boys at the dealership has been encouraging my wife to get a rebel or shadow and always goes out of his way to speak with her even though he knows if she does it won't be until next year, that to me is important...customer relations. I will gladly go somewhere and spend a few more dollars with a dealership that treats use like we are important. Am I paying alot to get my wing fixed probably so, but if they do it right then I will gladly return. But hopefully I will learn to fix most things myself :)
Sorry for going on and on but being treated right by businesses is my biggest pet pive.
Best Regards, Ray
 

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Apparently my local Honda dealer is a rare breed from what I have been reading. The owner is the head sales man and knows these bikes inside and out,his son is the only other sales man and has followed in his fathers footsteps very closley. They both have gone out of their way several times to do what they can to make sure I walk(ride) out with a smile. If I need a part, they will walk me over to the parts guys and tell them to "GET this" for our customer, they have even been known to "borrow" parts off a bike they have on the floor for sale,then they get what ever replaced on the "loaner" bike.

They have been in business for 30 years and I can see why,maybe Mother Honda should take a serious look at those dealers with less than satisfied customers and use the good dealers as a standard before selling franchises to just those interested in the mighty$$$. People travel from out of state just to do business with my local Honda dealer. He knows he's got a good thing going and his son is right on board with him. Customer satisfaction is a must for their dealership,they don't just sell bikes they help a customer enjoy the whole expierence of owning the best built bikes,Honda.

Shane.

No, I did not get any upgrades for my comments, just passing along that there ARE decent Honda dealers out there. His reputation speaks for it'self in these parts. If you happen to be in these parts of the country,(Iowa), PM me and I will give you his info. Apparently it's worth the trip.
 

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i have been going to DesPlaines honda for severql years now and have no complaints .. They have always had time foor questions and even work on my 81gl1100. That is one big reason I went for a wing over HD when I bought my gl1800 this year. They have weekend customer appreciation events and always remember your name. No complaints here.
 

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I know I have said this before (somewhere), but……the Honda Dealer here, has been outstanding. No they do not have every single part there is for every single Honda ever made. They do, however, bend over backwards to help me get something. I do my own research so it is easier for them. A lot of times I come up with something they have not heard of. All that means is the next guy that comes in will have a few more choices.

There are many challenges, in this state, for Dealers (among others). For one thing, they get taxed for their inventory at the end of the year. Hardly conducive to keeping stock long term. I have talked with other types of venders, who told me it is more cost effective to keep their inventory in Oregon (or Idaho) and have 18 wheelers run up and down the interstates with daily orders….even the way fuel prices are (or were). There are distributors that require them to keep a specific amount of their product in stock to get any kind of deal. I am not a business owner, but I am sure there is more.

HD has it easy. They only sell one type of bike. True there are many variations, but it is still the same basic machine. So this is all an HD mechanic has to know. Their parts only come from one place – HD. Even at that, I haven’t found one dealer that will work on an old shove head! IMO, comparing HD dealers to Honda dealers is apples and oranges.

The Honda Dealer, here, will work on any motorcycle Honda made. However, consider what Honda dealers sell (here anyway). A huge variety of motorcycles and ATV’s. The type of service staff required is way different than HD. And of course, this is all expected to be delivered for next to nothing.

Parts? Think of all the machines Honda has put on the market, over the years. To expect some youngster to know all this stuff, is setting the bar to high. This is a job for an ‘old timer’. They are hard to find, that can work for what is being paid.

Before you say it, I am not one of the ‘have mores’. I have been blue collar all my life. Getting a break and hunting for ‘the deal’ is something I have always done. I must confess that I try to keep my money local. So I may be jaded on something’s.

There are more HD’s on the road than GoldWings. So it is logical they are catered too more. When you hear ‘HD’, you have a clear picture (good or bad) in your mind. When you hear Honda, not so clear. When folks look at my GW, it is usually ‘that is a beautiful motorcycle…..what is it?’ Face it, ‘we’ are the underdog.

What is needed are GoldWing Dealers. There aren’t any. The GW is just a part of the larger Honda family. An expensive one at that. There are good Honda Dealers. When one is found, it should be supported. I rode HD for 30 years. Never did I entertain the thought I would sticking up for Honda……but there it is.
 

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Well I have been to the local Honda shop at least three times this past week.

I wanted a clutch switch for a bike-2005 GL1800, they did not have it.
I wanted some new lug nuts for a rear wheel, they did not have any.
I wanted a set of NKG plugs for the GL1800, they did not have any.

I run a plumbing business and have people who count on me, so I keep things like water heaters and parts on hand.

What I see with most dealers is just mass confusion, and employees talking on the cell phone taking personal calls when they should be serving the customer. I have had them stop in the middle of helping me, and take a personal call.

One day I will have a shop that sells and services the Wings only. But for now until the economy picks up that has been put on hold for a bit.

It is all just common sense. Someone is alongside the road, and has a cut tire, so they hitch a ride or get to town and show up at your shop and you say, well sir we had a tire like that last week, we can order you one:p:p:p:p:p:p:p GEE!!

That is the norm not the out of the ordinary.

Kit
 

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Kit -

I don’t disagree with you. For what ever reason, motorcycles don’t have the support service cars do. You can bet, however, there are a lot more hot water heaters ‘out there’ than there are Gold Wings.

I don’t need to go to a dealer for tires or plugs for the Jeep. There are other places to get them. Even so, when the main seal went out on the Jeep I had to get it shipped down from the dealer, in Tacoma. The one here didn’t have it. No the dealer was not doing the work.

I too, would like to see more of the most commonly need Gold Wing parts ‘on the shelf’ at Honda motorcycle dealers. I asked the dealer, here, why they don’t have anything. The answer, I got, was their ‘bread and butter’ is dirt bikes and ATV’s. So, that is who they cater too. Right now, the scooter market is taking off. The demand is so great, Honda can’t keep up with it. So they have started selling small Chinese made scooters. Probably don’t have any parts for that either.

I’ve run into the same thing with firearms. Loose some stinking little spring or pin and you screwed. So I got in the habit of keeping spare part for all my fire arms. There have been a few times gunsmiths, I know, have called me looking for a part they have needed.

Like it or not, for the most part, we have evolved into and ‘on demand’ society. The days of warehouses, closely located, full of parts and products are long gone. Everything is ordered on demand. Usually from some distributor that is nothing more than an internet conduit for over seas manufactures. All the machine shops, I used to get my engines worked on, are gone too. Everything is ‘throw away’ now. Rebuilding something and keeping it for a long time, has become a thing of the past.

I’ve done a little looking around, on the internet. The only parts I have come up with, for the GL1800, are ‘bolt on goodies’. You know cup holders, chrome parts, heated seats, GPS, sound systems, blah blah blah……..jewelry. There are tires (please not tire debate!), not much more.

If you were in my AO (or other way around) I’d be one of your steady customers. That is the solution, GoldWing stores/shops. I don’t see this happening anytime soon though.
 

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It is hard to justify $20K+ for a bike yo only ride a few months a year but down here in florida I see lots of Wings. I agree with the service, we have two local dealers, Champions who has the we want to help you pretty much down pat with lots of smiles or going over to the dark side there is House of Power (aka Cons) where to get anything done for a reasonalble price you either have to get in someones face and scream bloody murder or take your bike to ACS anther repair shop. Calling Honda does no good, they are hopeless. All in all, I love my wing, and would not give it up, I just bought the Handa repair manual and do it all myself.
 

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Can't believe a rant can go on so long. In August 07 I complained about the dealer woes and it's only got worse. Since last Tuesday I've been calling the dealer to order parts. I even have part #'s to boot. Twice a day I got the parts answering machine and no call backs. Finally yesterday, after the same rigmarole i asked for the store manager. He answered politely and after listening to me he agreed and put me on hold to go to the parts dept and get them to take my order. After 2-3 minutes the parts answering machine came on. Call the manager back and now got his machine on that he was away for the day and call back tomorrow. What the hell. Closed up shop early and rode the bike over to personally order the parts. Got there and two morons behind the parts counter are laughing about there long weekend adventures while the phone rang twice and went to to answer machine. After banging my fist on the counter to let them acknowledge that I exist I lost it and gave them a piece of my mind. Long and behold one of the idiots was a manager. Got my parts ordered and told them I will be back tomorrow afternoon to pick them up. The one idiot then asked me if I would like to receive a phone call when the parts arrived. I had to laugh and just walked out smiling and pointing my finger at him. Think he got the message....not... Sorry rant over, back to work. Tony:waving:
 

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It would be cool if anyone with pull enough to talk with Japanese Honda CEO's could pursuade them to read some of our concern's, maybe then they would see that American's still love there Bikes but view the MGT. and business'es at a lower plane, may'be they should pay the staff better, something has to be done on all levels so we the owners of older machines can keep riding just has safely has owners of new machines!
 
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