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The plug actually has a fuse in the wire just before it connects to the bike. you might try checking that. It could also be that the wire isn't plugged in. It's fairly easy to pop that pocket out, just push the center pins in on the plastic rivets and pull the pocket out. From there, you can get to the plug for the power port and the audio jack easily. The power should be available when the key is in the acc or on positions.
 
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