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Let me begin by stating that I've really enjoy my 2008 Goldwing but I'm starting to regret switching from Harley-Davidson after 37 years. This is more to do with the dealer I bought my Goldwing from and Honda Canada's warranty hurdles and restrictions.
A while back I posted my previous concerns ( thanks for all the input ) about a ticking noise eminating from the engine. Which I thought was either lifter/valve problem(s) or fuel injection(s) problem. I called the dealer who I purchased my wing from for a service/warranty issue. A mechanic listened to the engine and spouted something about sound proofing on the valve cover and the lifter/valve echo scenario. He stated that this was normal for the wing. No mechanical inspection or work was done... he just used his magic crystal ball.
Sat July 4/09 ... I was on a nice tour when I decided to stop in at a Honda dealership in another town for second opinion. The ticking was starting to increase in loudness, fequency as well as the RPM band.The service rep listened to my concerns and the wing's engine.
I'll cut to the chase ... the service rep was very concerned, but they needed an okay from the Honda District Service Manager for a warranty claim. Imagine that... the dealership was willing to help me... there was a problem ( injector, valve or mice ) but unless they had a warranty work order from Honda Canada I would have to pay for the inspection and work myself !!!! Come on now ... my wing is only four months young ...what if I was on a Holiday ... what if I was on the run from my third wife !!!
I drove home and waited for the dealership to call me back. I received a call Mon afternoon confirming that Honda will cover the costs and an appt was scheduled for Thurs July 9.
After arriving at the dealership I was informed that Honda Canada would only cover the cost for the inspection of and/or repair of the valve(s) only. Lucky for me ( or not ) the mechanic found three valves ( 1,3 & 5 ) way out of spec.
The Wing is now running at 100% with virtually no noise from the engine ... other than the usual whine.
I've experienced some problems with my Harley's over the years, but I never, ever was told that a H-D Regional Service Manager's approval was required for warranty work. The H-D dealership did everything they could to put me back on the road as quick as possible.... That's Service !!!!
I'm wondering if the problem had been more severe ( fuel injectors ) would I still be waiting for another Honda Canada warranty approval. I know that Honda has a good product, but what does the future hold for me if I have another warranty issue.
On a good note, I found a great Honda Dealership who took care of me ... they even provided me with a demo bike for the day.
Sorry everyone ... I just needed to vent ... I love my wing ... hate the warranty B.S. ... see you in Sturgis !!!!
Let me begin by stating that I've really enjoy my 2008 Goldwing but I'm starting to regret switching from Harley-Davidson after 37 years. This is more to do with the dealer I bought my Goldwing from and Honda Canada's warranty hurdles and restrictions.
A while back I posted my previous concerns ( thanks for all the input ) about a ticking noise eminating from the engine. Which I thought was either lifter/valve problem(s) or fuel injection(s) problem. I called the dealer who I purchased my wing from for a service/warranty issue. A mechanic listened to the engine and spouted something about sound proofing on the valve cover and the lifter/valve echo scenario. He stated that this was normal for the wing. No mechanical inspection or work was done... he just used his magic crystal ball.
Sat July 4/09 ... I was on a nice tour when I decided to stop in at a Honda dealership in another town for second opinion. The ticking was starting to increase in loudness, fequency as well as the RPM band.The service rep listened to my concerns and the wing's engine.
I'll cut to the chase ... the service rep was very concerned, but they needed an okay from the Honda District Service Manager for a warranty claim. Imagine that... the dealership was willing to help me... there was a problem ( injector, valve or mice ) but unless they had a warranty work order from Honda Canada I would have to pay for the inspection and work myself !!!! Come on now ... my wing is only four months young ...what if I was on a Holiday ... what if I was on the run from my third wife !!!
I drove home and waited for the dealership to call me back. I received a call Mon afternoon confirming that Honda will cover the costs and an appt was scheduled for Thurs July 9.
After arriving at the dealership I was informed that Honda Canada would only cover the cost for the inspection of and/or repair of the valve(s) only. Lucky for me ( or not ) the mechanic found three valves ( 1,3 & 5 ) way out of spec.
The Wing is now running at 100% with virtually no noise from the engine ... other than the usual whine.
I've experienced some problems with my Harley's over the years, but I never, ever was told that a H-D Regional Service Manager's approval was required for warranty work. The H-D dealership did everything they could to put me back on the road as quick as possible.... That's Service !!!!
I'm wondering if the problem had been more severe ( fuel injectors ) would I still be waiting for another Honda Canada warranty approval. I know that Honda has a good product, but what does the future hold for me if I have another warranty issue.
On a good note, I found a great Honda Dealership who took care of me ... they even provided me with a demo bike for the day.
Sorry everyone ... I just needed to vent ... I love my wing ... hate the warranty B.S. ... see you in Sturgis !!!!