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Okay, let me pose a question. Suppose you purchased a product online and it was defective when you received it. The retailer agreed it was defective and told you to return it for a replacement. Now, is it out of line to expect the retailer to pick up thereturn shipping charge?



I bought a newamber led ring of fire online. It was defective. The seller readily agreed to replace it. I returned it. I expected them to reimburse the return shipping. They absolutely refuse to. I am currently in the middle of a dispute claim via pay-pal and am awaiting their decision. I was in retail management for a long time and never expected my customers to foot the extra costs involved in making something right that was wrong from the start. I'm just wondering what everyone else thinks.
 

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If they are replacing it they should pay for return shipping and for shipping the new one to you. If you are returning for a refund they should pay for return and reimburse you for original shipping costs. If they don't let them know you will never be buying anything from them again, you will leave negative feedback and tell all your friends about your shabby treatment at their hands.
 

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KAHUNAH wrote:
Now, is it out of line to expect the retailer to pick up thereturn shipping charge?
Out of line expectation? ...Why not simplyask beforehandto dissolve the loadedexpectation?

Why torture yourself with the unknown.
 

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If somebody sends me defective goods and then expects me to pay the return shipping, they better enjoy spending my money cause it's the last of it they'll ever see.
 

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Their listing states that they havea no questions asked return policy but return shipping for a refund is not reimbursed. I can understand this position and even support it. However, to me stating that return shipping for a refundis the customer's responsibility is inferring replacement charges are on them. That to me is just good business. I purchased a product listed and described as new. I don't see why I should pay extra to get one that actually works.What is really surprising is that they have a really good feedback rating.
 

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Simple solution:
Ask for a refund.
Pay the return shipping you have to pay anyway.
Buy someplace else.
Name the retailer on this Forum.
That'll teach them.

I know I'd think twice after one of my fellow Wingers had a legitimate beef with a retailer and I'm sure there are others that would also. They'd wish they'd paid a few bucks of shipping!
 

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It wasn't S**** C**** was it!:badgrin:Naw... it couldn't be they wouldn't take it back.
 

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Is that the LOVE of the Christmas spirit I'm feelin':ROFL:
 

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was it specified in the terms of agreement that no one reads if your unhappy or product is defective pay for shipping or something like that ive seen many items online that do this
 

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...what's up with the Forums clock? ...I posted the first post this morning about a half hour ago. :?
 

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Just another ORF!
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I once bought a front fender rail from Wingstuff, along with some other goodies. The Front Fender Rail was a piece of junk and I phoned up Wingstuff telling them that it looked like a 1st yr apprentice had welded it and the chrome was falling off the welds. They said "No Problem, we'll send you out a shipping label(UPS) and return it for a refund." Well, we had problems getting the shipping label to print, don't know what the problem was - could have been because I live in Canada?. Anyways, I rode 40 minutes south to Oroville, WA and mailed it back. I got a full refund for the product and my mailing costs!

That's the way a business should run, if they expect repeat business!
 

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KAHUNAH wrote:
Their listing states that they havea no questions asked return policy but return shipping for a refund is not reimbursed. I can understand this position and even support it. However, to me stating that return shipping for a refundis the customer's responsibility is inferring replacement charges are on them. That to me is just good business. I purchased a product listed and described as new. I don't see why I should pay extra to get one that actually works.What is really surprising is that they have a really good feedback rating.
:doh:

I had E-mails w/a Flea-bay business attempting to buy a new digital police scanner.

His ad said, NO RETURNS. Asked if that meant if I received a radio that didn't perform as expected or didn't work at all, I couldn't return for an exchange. Answer was no, they're all new. If you have a problem you will need to take it up w/the manufacturer as a warranty concern. Wonder if he's still in business?
 

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tfdeputydawg wrote:
Wonder if he's still in business?
It's eBay, ...of course he (pick an identity) is. :D
 

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If the seller said in his listing that you pay shipping one way on returned items and you chose to buy it anyway, I don't see how you can be upset at the seller.

You made the decision to buy in the face of the rules. Are you upset because he didn't agree to bend the rules for you or because you got trapped in the rules stated in advance? You had the option to ask the seller 'what if' questions prior to the purchase, although I'm sure you never thought about that situation occurring.

Personally, I would have covered both ends of it but that is my choice as the seller. I state in my listing the rules and you decide to live with them by purchasing that item or not.

I do not buy any seller's argument that the manufacturer will take care of the item because most of the manufacturers don't recognize ebay sellers as legit. Since I manufacture my own products, I don't have that problem and neither would my customers. But that is rare, I'll admit.
 

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Discussion Starter #15
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Rudy wrote:
If the seller said in his listing that you pay shipping one way on returned items and you chose to buy it anyway, I don't see how you can be upset at the seller.

You made the decision to buy in the face of the rules. Are you upset because he didn't agree to bend the rules for you or because you got trapped in the rules stated in advance? You had the option to ask the seller 'what if' questions prior to the purchase, although I'm sure you never thought about that situation occurring.

Personally, I would have covered both ends of it but that is my choice as the seller. I state in my listing the rules and you decide to live with them by purchasing that item or not.

I do not buy any seller's argument that the manufacturer will take care of the item because most of the manufacturers don't recognize ebay sellers as legit. Since I manufacture my own products, I don't have that problem and neither would my customers. But that is rare, I'll admit.

I think you misunderstood. Directly from the ad:

All items brand new in box unless otherwise noted....

...Full purchase price refunded(minus shipping) ,no questions asked,if item is returned in new condition in original packaging.



So, I'm not asking him to bend the rules. I returned, for replacement, a defective product. Thereis noquestion in my mind that the above statement clearly states returns for refund are at the consumer's expense. That right there answers the "what ifs" If all return shipping costs were the consumer's it should state "If item is returned/exchanged." I'm expecting him to apply good business ethics. I don't buy his excuse that his supplier won't compensate for defective merchandise either. Even if they didn't, it's his cost of doing business. If they don't make it right I will name them here.
 

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So, ..they state up front, and you knew it up-front, that the return shipping is on you.

Their ethics are fine IMO. Would you want them to reimburse you for the time and fuel used if it was from your local BestBuy because of applying the same ethical principal?

How is any retailer to know if any of their product line is defective in its original manufacturers packaging.

Unless the retailer is also a authorized service center for the manufacturer, then they won't get reimbursed either.

They set the rules, and you agreed to them via your decision to purchase, now you're not in agreement?

Outting them for what? .. playing by the rules that you initially agreed to? What's fair about that?

:byebye:
 

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Rudy wrote:
If the seller said in his listing that you pay shipping one way on returned items and you chose to buy it anyway, I don't see how you can be upset at the seller....
I agree with Rudy... if the policy is stated, you have no complaint. Read before you buy.
 

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Discussion Starter #18
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I guess I'm just looking at it differently. To me, returning for a refund is not the same as returning for replacement of something defective. I'm not asking for the cost of time or fuel. I quess not everyone exercises the same business ethics that I always strived to put forth. I do thankeveryone for their opinions :waving:
 

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KAHUNAH wrote:
I guess I'm just looking at it differently. To me, returning for a refund is not the same as returning for replacement of something defective. I'm not asking for the cost of time or fuel. I quess not everyone exercises the same business ethics that I always strived to put forth. I do thankeveryone for their opinions :waving:
I go along with the above. If I ordered the wrong stuff it's my dime. If they erred it's their tab.
 

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I guess I will have to say its a legal contract you agreed to the terms which in this case is you have to pay any return shipping. It may not be very ethical but its how they choose to do business. Your only recourse at this point really is to never buy from them again. Because from the sounds of it they won't refund the shipping but then again E-bay may just decide in your favor if they do count yourself lucky.
 
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