Saber Cycle

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:clapper::clapper::clapper:

Good to hear it.

She came here awhile back, and explained. Some were willing to hear it, and some had been burned in the past and weren't forgiving.

I understand it, as I have been burned by businesses and haven't given them a second chance. Sometimes my anger is deep, and sometimes later on my anger fades.

I bought from Saber Cycle once myself, and my own experience was middle of the road.No problems, not the warmest communicator, but nothing to complain about.

I'm glad to hear of a good transaction.

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As an update to my post.
I am a former NZ Postal worker ( 6 years as a Customer Services Supervisor, Claims).

I used some old contacts within NZ Post and also NZ Customs to try and track this item down. It was able to be confirmed that the container the item was assigned to arrived in NZ within 3 days and was missing several items.

There has been a recent upsurge in the number of queries regarding missing items sent by USPS.

Two years ago I had the same problem with Fedex. A container arrived in NZ with numerous items missing. Funnily they were all Motorcycle parts and one supplier was missing four items. I was able to make contact with the Oceiania manager located in Australia. With her help and also help from the suppliers 4 staff from the Oaklands International dispatch centre were charged with interference and theft. Many of the missing items appeared on E-bay.
In my case the missing item turned up 2 weeks later. Although it clearly showed as being in a container destined for NZ It turned up in the UK unmarked and not scanned.
Someone got cold feet.

USPS have only replied stating they have no idea where it has gone. Informed that items were missing from the container they went very quiet and 4 days later suggested that the supplier should make a claim.

Did anyone notice that USPS track and confirm site was down for 5 days. Only came back up this morning! How are you able to keep track??

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Well....don't get me started! My company ships large numbers of packages, nationally, and worldwide, every day.

The request is always "send it the cheapest way". If we send a USPS package, even insured, via the cheapest way (which is now Priority Mail International aka "air"; there IS no international surface, anymore), once the package leaves our hands, it is virtually untraceable.

One can pay extra for tracking (oh, but the customer wants it cheap). UPS packages are ALL trackable, every minute, of every day...but, you pay for it.

Everyone wants a "free lunch", eh? Even USPS tracking typically runs about a day behind the actual package; I've sent items to the UK, and they don't show as "delivered" until at least a day after they actually arrived.

Having said that, despite what you hear from Europe, our system is probably the equal, in terms of efficiency and security, of any in the world. Precious few letters or packages EVER get truly "lost". Assuming the sender had the common sense to put a return address on it, a rare lost package nearly always comes home!

The funniest one for us (in the 18 years I've been with my company) was a package destined for Belgium, that ended up, in Bermuda! Close, but no cigar, alphabetically...the next bin, perhaps? :shock:

If you REALLY want an earful, PM MikeF, who's partner Thea (WldWcnWmn) works for USPS. I'm being gentle; I promise!

:cooldevil:

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I certainly don't want to get into a war of words, with anyone...if you've had a bad experience with a shipping method, well, nothing I can say will probably change your mind?

Here are a few tips, from a guy who does it, all day long, every day.

To insure a US Postal Service box is cheap. Ask the vendor to insure it. If you're worried about them leaving it somewhere where it might be pilfered, ask the vendor to provide "proof of delivery" (also, not very expensive), which requires a signature.

If you DON'T do that, you need to realize that your package is untraceable, so DON'T bitch to the seller...they can't do a thing about it. We won't SHIP a package without insuring it, for the invoice value. We explain to the customer what can be traced, and what can't, and of course, they opt for the "cheapest" and then immediately call us to find out where their package is? LOL

If you use UPS (United Parcel Service), you can also specify "adult signature required" - ask your vendor. Here's a better bet- why not pick a destination where someone can actually sign for it, during the daytime?

Most businesses will allow you to ship your stuff to your work address, if you warn/ask them, in advance. Some vendors won't, such as certain computer parts companies (must be shipped to the address on the credit card), but, I've NEVER run into that, with a motorcycle parts company. I have everything shipped to my work address.

Customers often say "oh, just tell them to leave it, at the door". If a package is insured, which it automatically is for $100, with another 40 cents per hundred, I believe, with UPS- that means you can insure a $1000 package for less than $4), and the driver "leaves it" and it disappears, guess who's on the hook?

In some locales (like Los Angeles, for example) they just won't do it, anymore. Can you blame them?

We've tried FedEx (sucks, in our area; may be great, in yours), as well as DHL and other now defunct methods. They were all about the same.

Just some thoughts. I DO wish though, that folks would accept responsibility for their decisions; if you want it "cheap", there is going to be a sacrifice, in service. Get real; get used to it.

This is just IMHO, and I promise, you can do what you like, and I'm not trying to start a fight, over this...we're all motorcyclists, and we all have our hugely important opinions...says the guy, with far too many? :cooldevil: