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Anyone know what the deal is over at wingstuff? I ordered some stuff back on the 2nd of this month and sent them an email last night asking where my stuff was. Well they never responded nor called in response to my email and I see I just got an email from them that my order had just now been processed.

AAHHHH! Today is the 15TH!!! Hello...that's almost 2 weeks of sitting unfilled and unshipped! I've been waiting on that stuff so I could put my front tireon an go riding. So now I guess I will have to wait another week or so before I see my stuff.

The thing that irks me, is that it would seem the order was sitting there and they only realized it after I sent them an email and they did not have the common courtesy to contact me and explain what the delay was.

Quite frankly, that's unacceptable, they should have called and sent my stuff overnight or express to compensate for the ridiculous holdup in filling a simple order of in stock items.

No discount, no shipping upgrade and no response or communication.

THAT WAS MY FIRST AND LAST ORDER FROM WINGSTUFF!!!

Sorry for the rant guys but I simply despise incompetence as well as the lack of common courtesy. I already lost 2 weeks of riding time during the best weather the N GA mountains have to offer and now it will be at least another week.
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An important update on my wingstuff order!

Well I received my order the other day and I was tinkering in the garage installing some of my new toys when my phone rang. It was “Rick” the owner of wingstuff!!! He was sincerely upset and concerned about my order problem.

I think it’s only fair that I post what happened. Contrary to my initial thought, my order was not sitting in cyberspace but was held up because one of my items was not in stock and for whatever reason I was not advised of the delay and coincidentally, my order actually shipped because the item was received and not due to me email asking about my order.

Rick explained that he was additionally disappointed that my order had not shipped separate from the back ordered item, and that I was not properly notified of the status changes on my order and best of all, he made no excuses. He was a complete professional and ironically thanked me for posting my “rant”, so he could fix the problem so that no one else would have a similar experience.

We talking for a good 30 minutes, I have to say that I was very impressed with his commitment to customer service, his genuine concern for his customers and to ensuring that I was satisfied and that I would remain a wingstuff customer. It didn’t take long to realize that he had many years of hands on experience and was very knowledgeable about the Goldwing. He’s a rider just like us, and built his company from the ground up.

I was very impressed that the owner himself, and not an employee tasked with “damage control” took the time to research my order, find out what actually happened and then to call me himself. That was simply a first for me!!

So, my better judgment tells me that wingstuff gets another order from me and deserves an AA++++ in customer service.

Thanks Rick, it was a pleasure speaking with you and I just might take you up on that ride should I get out your way.

While it’s easy to post a rant or complaint when you’re steamed or upset, I think it’s just as important that we post good experiences and to give kudos when we have a good experience as well. Even though this did not start out as I hoped, I feel I actually found an honest businessman who more like you and me and really cares about his customers.

nosvet - Chris

 

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Same thing when I ordered my flag and pole from them, took about 3 weeks to get it in.......thats the last order I placed with them
 

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I ordered some wind deflectors and it took 2-3 weeks to get them.
 

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I just had a similar experience. Placed an order on the4th and never got a confirmation e-mail. I figured the holiday weekend contributed to the delay but still nothingas of mid last week. When I logged in to check my account I noticed that my phone # was in the e-mail field and when I changed it their website acted goofy. I sent them a note about that and they told me my tire was on back order for 2 weeks. I canceled and ordered from another site.:X



My previous - and only other order from Wingstuff went smoothly and shipped fast and I thought they were great.They are usually top-notch service soI'll probably give them another chance because ...but not more than one!
 

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I have never ordered from them because I already know top vendors that make them totally unnecessary.

Sounds like they aren't ordering your stuff from the supplier until you pay them. They probably can't afford the inventory expense and are cutting costs by doing this.

It takes a lot of money to stock a lot of inventory but without that, they usually get eaten up by those that do and eventually fade away.

Free enterprise at work. Gotta love it while we still have it.
 

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Thats why I like Cyclemax,you can not order it, if it is not on there shelf,thats why when I have ordered things from them I have it in 2 days.
 

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+1 for Venco. They are absolutely worthy of our business.

They are only an hour away from me, so it's easy to go for a nice ride and find stuff I didn't know I needed. And I've found a lot of stuff up thereI couldn't live without!



While they do a good mail order / internet business, they do best with personal contact. Their website has never been great, and I can understand why. Integrated accounting / website store software that my day job company uses cost in excess of $40k and seems to require 2 people to administer it. And, we've spent 2 years getting the information into it and making it work, and it's still not ideal. Jim & Sue really only have Jim & Sue as employees, and they have a full retail and service operation to run, as well as a strong mail order type business. They are dedicated Goldwing riders and very active in GWRRA. You can only do so much in a day, and like many of us GW riders, there are other things in their lives that also need to be attended to. I prefer the personal contact they provide, myself.



My first real experience with Jim was6 years ago, whenour Wing was new. I'm a re-entry rider, and after 35 years of not riding, I had no gearor equipment. The first thing I thought we needed was raingear. Goldilocks' first statement was "What do we need raingear for? I'm not riding in the rain...!" Well, my opinion prevailed on that one, but I needed to get her up to Venco tochoose gear that fit her. I couldn't get her there before they closed, so I calledJim an he waited for us. Customer service at it's best.



>edit for typo<
 

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I tried wingstuff. Very slow. Mostly, for oem stuff, I use Bikebandit. I seem to have good luck with them. Don't know much about the others.
 

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wingstuff got my parts delivered to my door in 1 week from ordering - USA to UK! They emailed me to confirm my order due to them not having the pipes in stock and still got them here in a week.

Sorry guys but they were great with me!
 

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I've had a couple of orders with them in the last month. Half of each order was backordered. Aeropegs and some Tourmaster gear. Called them yesterday and got updates on proposed ship dates for everything. Should be interesting to see if this stuff actually ships within the next couple of weeks as indicated. We shall see.
 

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Have ordered from Gary at Cyclemax. It was First rate...Shipped quick. I am very satisfied and will use them again.
 

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I have used both Cyclemax and Wingstuff. I did order some stuff and a rear Pilot for the 15 from Wingstuff and it was put on back order but the other stuff shipped, grr. But I cancelled the tire as it was to ship on the 9th 0f Sept. But the day I cancelled it came in and they called me but I was in the hospital. Anyway they shipped it, free. I can't complain!

I got a lot of stuff from Cyclemax last year but much of their stuff went up this year and I haven't been visiting recently.
I think we are very lucky to be able to order one day and have it delivered so quickly, spoiled rotten is what I mean! The Internet is too damn fast, I just can't keep up!!
 

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I just ordered a set of torque monster pipes on the 14th before I read this post. I was dreading the wait. I received them today UPS. Maybe I'm the exception. I guess I didn't know any better. From now on I'll also check some of the other places out.
Bill
 

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Well so far I hear a lot of bad things about WingStuff. I have dealt with WingStuff for about a year now, they are close, prices are right, and I have never had a problem with them. I would receive a confirmation of the order and usually three days later it is at my door sometimes 5 days. One item, front rotor covers, I had to call, but found out that they were being delivered that very day. That one was 8 days. I have never had to send anything back and everything has been top notch. I can show you order dates and delivery dates all of which are acceptable and they include about 2000.00 worth of items over the last 6 months. :clapper:



If you are worried about an order form any vendor it is still wise to use a land line over email.
 

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I just order new foot pegs and brake pedal from them. It took only about a week to get them. Never had a problem with them past.



Hickey
 

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Just to let you all know ,the owner of wingstuff has been in contact with us and he promises to resolve the situation ASAP. Teething problems ..... can be expected and hopefully things will improve very soon ,Ciaran
 

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A correction.
Wingstuff is the Parent Company: they launched five new specialty websites for owners of other brands of motorcycles to find a source for their parts. It is a family owned business:

Rick & Kathy Arnoldo are the owners.

A bigger correction, the company that "went out of business" was not Wingstuff, it was Wingworx....... confusion in the similarity in names.

Rick just told me that they have 11,000 items in their catalog, with over 70% of that as "in stock". The balance of that is just lag time from someone buying out the remainder of stock on an item, and or suppliers being able to get it in the pipeline to them.

Rick Arnoldo told me (on a very long telephone call) that most of their stuff is out the door in 5-7 days if it is an out-of-stock item. There have been exceptions, but he is working diligently to try and resolve the longer delays.

They have a new computer database in the works now for the last four months. He hopes that it will be online in about 60 days. It will be totally interfaced with the web sites to give an instantaneous status of an order. In stock, out of stock, anticipated delay time if ordered.

There will be a login system so you can track your order 24/7 on its' status.

They are taking on a huge task of marrying the stocking system from the other web sites , but it is all coming together. Currently all of the other websites now feed direct to Wingstuff.com's main ordering system so it is now all done in one house for ordering and expediting to the warehouses.

There was discussion about deleting this thread among the mods, but as there are many valid posts of items currently in the works, on order from wingstuff, it was decided to put it back in the General Forum. Also, to resolve questions from users as to why it disappeared.

John
 

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AZgl1500 wrote:
There was discussion about deleting this thread among the mods, but as there are many valid posts of items currently in the works, on order from wingstuff, it was decided to put it back in the General Forum. Also, to resolve questions from users as to why it disappeared.

John
I would personally like to thank the "mods" for not tampering with thread 'freedom ofspeech.' Probably you considered deleting this thread to give Wingstuff a fair shake, and because they called you to explain.In my opinion that would have been devatating to the forum's credibility. Problem was (if I can be so bold as to speak for others)some of us were saying that we, the paying customers, wanted to be treated fairly during our ordering process. Would it have been so difficult for the owners to have called or e-mailed us and explained their growing pains? I implied inmy earlier post that I would probably give them another chance. That "probably" would have been "defintely" had they called me and told me what they told you.

Bottom line: Wingstuff is aware of the issue because their hiccups were discussed here in a very popular forum. Hopefully that freedom of speech concept taught them a valuable customer service lesson:A customer who hasa positive experience will tell 1-2 others about it. A customer who hasanegative experience will tell at least 10 others!
 
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