WHAT"S THE DEAL WITH WINGSTUFF.COM????

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+1 for Venco. They are absolutely worthy of our business.

They are only an hour away from me, so it's easy to go for a nice ride and find stuff I didn't know I needed. And I've found a lot of stuff up thereI couldn't live without!



While they do a good mail order / internet business, they do best with personal contact. Their website has never been great, and I can understand why. Integrated accounting / website store software that my day job company uses cost in excess of $40k and seems to require 2 people to administer it. And, we've spent 2 years getting the information into it and making it work, and it's still not ideal. Jim & Sue really only have Jim & Sue as employees, and they have a full retail and service operation to run, as well as a strong mail order type business. They are dedicated Goldwing riders and very active in GWRRA. You can only do so much in a day, and like many of us GW riders, there are other things in their lives that also need to be attended to. I prefer the personal contact they provide, myself.



My first real experience with Jim was6 years ago, whenour Wing was new. I'm a re-entry rider, and after 35 years of not riding, I had no gearor equipment. The first thing I thought we needed was raingear. Goldilocks' first statement was "What do we need raingear for? I'm not riding in the rain...!" Well, my opinion prevailed on that one, but I needed to get her up to Venco tochoose gear that fit her. I couldn't get her there before they closed, so I calledJim an he waited for us. Customer service at it's best.



>edit for typo<

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A correction.
Wingstuff is the Parent Company: they launched five new specialty websites for owners of other brands of motorcycles to find a source for their parts. It is a family owned business:

Rick & Kathy Arnoldo are the owners.

A bigger correction, the company that "went out of business" was not Wingstuff, it was Wingworx....... confusion in the similarity in names.

Rick just told me that they have 11,000 items in their catalog, with over 70% of that as "in stock". The balance of that is just lag time from someone buying out the remainder of stock on an item, and or suppliers being able to get it in the pipeline to them.

Rick Arnoldo told me (on a very long telephone call) that most of their stuff is out the door in 5-7 days if it is an out-of-stock item. There have been exceptions, but he is working diligently to try and resolve the longer delays.

They have a new computer database in the works now for the last four months. He hopes that it will be online in about 60 days. It will be totally interfaced with the web sites to give an instantaneous status of an order. In stock, out of stock, anticipated delay time if ordered.

There will be a login system so you can track your order 24/7 on its' status.

They are taking on a huge task of marrying the stocking system from the other web sites , but it is all coming together. Currently all of the other websites now feed direct to Wingstuff.com's main ordering system so it is now all done in one house for ordering and expediting to the warehouses.

There was discussion about deleting this thread among the mods, but as there are many valid posts of items currently in the works, on order from wingstuff, it was decided to put it back in the General Forum. Also, to resolve questions from users as to why it disappeared.

John

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AZgl1500 wrote:

There was discussion about deleting this thread among the mods, but as there are many valid posts of items currently in the works, on order from wingstuff, it was decided to put it back in the General Forum. Also, to resolve questions from users as to why it disappeared.

John

Click to expand...

I would personally like to thank the "mods" for not tampering with thread 'freedom ofspeech.' Probably you considered deleting this thread to give Wingstuff a fair shake, and because they called you to explain.In my opinion that would have been devatating to the forum's credibility. Problem was (if I can be so bold as to speak for others)some of us were saying that we, the paying customers, wanted to be treated fairly during our ordering process. Would it have been so difficult for the owners to have called or e-mailed us and explained their growing pains? I implied inmy earlier post that I would probably give them another chance. That "probably" would have been "defintely" had they called me and told me what they told you.

Bottom line: Wingstuff is aware of the issue because their hiccups were discussed here in a very popular forum. Hopefully that freedom of speech concept taught them a valuable customer service lesson:A customer who hasa positive experience will tell 1-2 others about it. A customer who hasanegative experience will tell at least 10 others!